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[00:00:00.240 --> 00:00:03.440] This podcast is hosted by Transistor.fm.
[00:00:17.440 --> 00:00:21.600] Hey, and welcome back to Build Your SAS.
[00:00:21.600 --> 00:00:26.560] This is the behind the scenes story of building a web app in 2024.
[00:00:26.880 --> 00:00:34.720] And I'm Justin Jackson, and I've got a guest on the show today, Dave Junter.
[00:00:35.360 --> 00:00:39.840] As listeners will know, Dave has been a fixture on the podcast for many years.
[00:00:39.840 --> 00:00:46.400] His name is presented in the aforementioned dramatic fashion every episode.
[00:00:46.400 --> 00:00:57.840] Dave was VP of engineering at Home Chef for over eight years and just recently left that position and is currently exploring new opportunities.
[00:00:58.080 --> 00:01:03.600] And Dave and I, believe it or not, we recently found ourselves in a bar in Guatemala.
[00:01:03.600 --> 00:01:09.680] We had a great conversation and then we promised that we'd do a follow-up call when we got back home.
[00:01:09.680 --> 00:01:12.320] And that follow-up call just happened.
[00:01:12.320 --> 00:01:16.080] And I said, Dave, why don't we record this and maybe publish it?
[00:01:16.080 --> 00:01:19.920] So we decided to record it last minute so you get to listen in.
[00:01:19.920 --> 00:01:42.720] In our call, we discussed the challenge of maintaining motivation once your business has made it, how remote work and different working styles affect motivation, the difference between early stage motivation where every decision you make feels consequential versus late stage motivation where you have to actively seek out things that energize you.
[00:01:42.720 --> 00:01:46.480] And this is all in the context of starting a business, of course.
[00:01:46.720 --> 00:02:08.920] How working with junior devs can reignite motivation, the importance of understanding individual team members and what motivates them, why Dave decided to leave Home Chef after so many years, and giving yourself space to explore and transition between different phases of your career.
[00:02:08.920 --> 00:02:10.600] The whole thing was great.
[00:02:10.600 --> 00:02:12.840] And now I give you Dave Junta.
[00:02:12.840 --> 00:02:26.520] I was going to ask if this goes back to the conversation we were having in Guatemala about like maybe, I don't know, maybe I'm misremembering some of that conversation.
[00:02:26.920 --> 00:02:36.840] I was remembering it being a little bit about like motivation and having a team and a bunch of people who are sort of like at different levels of motivation.
[00:02:36.840 --> 00:02:41.480] I think we were mostly talking about like what to build next, right?
[00:02:41.800 --> 00:02:47.720] But I wonder if this isn't sort of like another symptom that sort of like falls out of that.
[00:02:47.720 --> 00:02:56.920] Like the day-to-day has become the day-to-day, and it's not something that you're really spending a lot of time thinking about and crafting as the, you know, as what you're doing.
[00:02:56.920 --> 00:02:57.480] Yeah.
[00:02:57.800 --> 00:03:17.640] I've been thinking, I mean, I'm constantly thinking about this because there are moments once, so once you've built the thing, building the thing, getting the airplane into the air is so much work and is usually preceded by multiple crashes.
[00:03:17.960 --> 00:03:33.160] So, you know, it's like I've been trying to get an airplane up in the air since I was 15 years old and I've had multiple airplanes, I've had multiple flights, and a varying success.
[00:03:33.160 --> 00:03:35.960] And then you get one up in the air that's really going.
[00:03:36.600 --> 00:03:50.320] And I think in the same way that I have to remind myself, like when I'm on an airplane and I'm by the window and I want to, like, I just want to be the guy that closes the window and just like watches a movie.
[00:03:44.920 --> 00:03:58.720] There's this other part of me that's like, no, I need to open the window and look outside because this is a miracle that I'm up here.
[00:03:58.720 --> 00:04:00.400] This is incredible.
[00:04:00.400 --> 00:04:07.360] This is a perspective that throughout human history, only a fraction of people have ever seen.
[00:04:07.360 --> 00:04:09.440] And it's unbelievable.
[00:04:09.760 --> 00:04:20.400] And you have to kind of put yourself in that place of recognizing, you know, that this is incredible and kind of feeling emotions and maybe.
[00:04:20.400 --> 00:04:43.520] So, yeah, I think once the business was going, I've found that you don't have the same kind of you almost have to force yourself to or put yourself in a position where you're like enjoying it at that same level of hot that highly activated level.
[00:04:43.520 --> 00:04:44.480] Does that make sense?
[00:04:44.480 --> 00:04:45.280] I think so.
[00:04:45.280 --> 00:04:50.720] You mean in terms of, because we were talking about sort of like motivation to record a podcast.
[00:04:50.720 --> 00:04:51.200] Yeah.
[00:04:51.200 --> 00:05:10.480] And that that motivation sort of came, I, my, what I heard, I think, was that that motivation came out naturally because you, in the moment, in that, in those, in that time, for one, I'm guessing that you and John were talking about talking to each other a lot more frequently and a lot more actively because it was just the two of you at the time.
[00:05:10.480 --> 00:05:14.960] And there was like you had nothing but decisions to make constantly every day.
[00:05:14.960 --> 00:05:17.520] And they were all about these like super minute things.
[00:05:17.520 --> 00:05:22.960] And they were all about things that you were like really excited to talk about and make a decision.
[00:05:22.960 --> 00:05:24.960] And they felt consequential.
[00:05:24.960 --> 00:05:41.320] It's like the pricing, the pricing structure we have today, we came up with, it was birthed, you know, in those moments of grinding up the hill.
[00:05:41.320 --> 00:05:50.920] Like that, it was like we came up with those kind of fundamental, those, those fundamental pillars when during that time.
[00:05:50.920 --> 00:06:01.320] And yeah, so now I would say things just really kind of slow down once you've built it and the plane's in the air.
[00:06:01.320 --> 00:06:02.600] But sorry, you were going somewhere.
[00:06:02.680 --> 00:06:03.560] I think I think I.
[00:06:03.720 --> 00:06:04.280] No, no.
[00:06:04.280 --> 00:06:09.240] Well, I guess I'm wondering, did it feel consequential in the moment for like that pricing decision?
[00:06:09.240 --> 00:06:10.120] Oh, yeah.
[00:06:10.440 --> 00:06:12.760] Yeah, it felt super consequential.
[00:06:13.960 --> 00:06:39.560] Like the difference between everything feels so consequential at the beginning and really is because everything from choosing the market that we went into, like saying, yes, we're both going to pursue podcasters and pursue this product category, which is hosting, you know, that was incredibly consequential.
[00:06:39.560 --> 00:06:52.920] And then figuring out our perspective on that, our point of view, our differentiation, and then executing on it.
[00:06:53.240 --> 00:06:55.720] It was, it all feels incredibly consequential.
[00:06:55.720 --> 00:07:02.640] And a lot, like, we haven't really touched, for example, we wrote up together a values document.
[00:07:02.360 --> 00:07:05.240] Well, but we haven't really touched that since then.
[00:07:05.240 --> 00:07:15.600] We came up with, you know, we had this philosophy of, you know, we, why do we like this particular category?
[00:07:15.760 --> 00:07:24.960] And we had all these reasons because it's slow media, because it's open protocols, because it feels like the old web.
[00:07:24.960 --> 00:07:29.520] All of that stuff happened then and was very consequential.
[00:07:29.520 --> 00:07:40.400] And then you even get to the point that this idea of every move we made, a move in a given month could mean we went from 100 customers to 200.
[00:07:40.720 --> 00:07:43.360] So, like, that was a doubling.
[00:07:43.360 --> 00:07:47.840] And then the next month we might go from 200 to 500.
[00:07:47.840 --> 00:07:54.000] And that kind of growth and consequential growth where you really feel it.
[00:07:54.320 --> 00:08:07.680] Whereas, you know, once you get into millions of dollars of revenue, it's incredible for all of the reasons we dreamed it would be incredible, but you don't get the same kind of lift.
[00:08:07.680 --> 00:08:11.440] You know, it's not, it's like the decisions you're making month to month.
[00:08:11.440 --> 00:08:19.360] It's not like, you know, our dream initially was just like, can we get to $10,000 a month in recurring revenue?
[00:08:19.360 --> 00:08:19.840] Right.
[00:08:20.160 --> 00:08:24.800] And that, like, once you hit it and it's like, oh my God, we hit it.
[00:08:24.800 --> 00:08:41.360] And then it's like, well, clearly, like, if we can get to 20K, then we're, we're almost, we're like at this, we would be at this point where we could both quit our jobs and, you know, at least have enough to live on.
[00:08:41.360 --> 00:08:43.440] And that felt super consequential.
[00:08:43.440 --> 00:08:53.280] But yeah, once it's going, there's still exciting things, but it's, it's, it's not the same.
[00:08:53.280 --> 00:08:59.520] Like every customer conversation felt so important.
[00:08:59.520 --> 00:09:11.960] And I think that's actually a good example of how I've been able to fire myself up at this point: forcing myself to go have a customer conversation.
[00:09:11.960 --> 00:09:26.920] Or, like, today, I've been bringing up this point to the team that we're so lucky in podcasting because our customers often talk about why they started the podcast or why they found Transistor on episodes.
[00:09:26.920 --> 00:09:28.040] It's just like right there.
[00:09:28.040 --> 00:09:31.080] We just have to discover it like an anthropologist.
[00:09:31.400 --> 00:09:34.280] And I found this episode.
[00:09:34.280 --> 00:09:41.320] I just, today, I just looked at who had started a show today, and someone had published an episode.
[00:09:41.800 --> 00:09:46.760] I looked at it, and they were talking about what motivated them to start the podcast.
[00:09:47.080 --> 00:09:50.440] And I just get super, I got super fired up.
[00:09:50.440 --> 00:09:54.760] It was, it was, it just felt like, oh yeah, I remember this feeling.
[00:09:54.760 --> 00:10:03.480] Or, you know, Michael, who's on our customer success team, has gotten really excited about doing Zoom calls with new customers.
[00:10:03.480 --> 00:10:05.320] And he's here in Vernon.
[00:10:05.320 --> 00:10:09.880] And so sometimes he'll come into my office and say, oh, I just had the most amazing call.
[00:10:09.880 --> 00:10:11.640] And he'll tell me about it.
[00:10:11.640 --> 00:10:14.280] And that gives me energy as well.
[00:10:14.600 --> 00:10:21.640] But it's definitely different in that it feels like to get that energy now.
[00:10:21.640 --> 00:10:24.680] I have to kind of get into character.
[00:10:24.680 --> 00:10:32.680] I have to, you know, do things to make it, to have it happen, right?
[00:10:32.680 --> 00:10:34.280] It's not just naturally there.
[00:10:34.280 --> 00:10:40.200] You don't have that natural kind of builder's energy and momentum.
[00:10:41.160 --> 00:10:45.000] And I don't think I want to go back to that builder's energy.
[00:10:45.680 --> 00:10:56.160] Like, there's, it's, you know, there were hard things about, there's hard, it's hard to build things.
[00:10:56.160 --> 00:11:07.120] You know, it's nice to have built something, but it's definitely at this stage, I think this has been ever since we kind of reached our big financial goals.
[00:11:07.120 --> 00:11:15.280] There's this kind of constant existential question of like, man, okay, so things are good.
[00:11:15.600 --> 00:11:18.800] And how do we continue to motivate ourselves?
[00:11:18.800 --> 00:11:21.280] How do we continue to motivate our team?
[00:11:21.280 --> 00:11:45.120] And then, and I think there's other things too that make this stage just more challenging in that invariably as a company grows, both in terms of revenue and headcount, and just like after you've been around for a while, there's more and more administrative burden.
[00:11:45.120 --> 00:11:55.120] Just naturally, you accumulate administrative stuff, or the administrative stuff catches up with you and you have to deal with it.
[00:11:55.120 --> 00:11:58.880] And that part is not fun.
[00:11:58.880 --> 00:12:01.200] Like you can kind of play fast and loose when you're building.
[00:12:01.200 --> 00:12:02.880] It's like, hey, it's just John and I.
[00:12:02.880 --> 00:12:05.440] And it's like, healthcare, who cares?
[00:12:06.320 --> 00:12:10.000] You know, sales tax, we haven't hit any of the thresholds yet.
[00:12:10.000 --> 00:12:20.800] Like, we're, you get this, there's this magical time when you're building something where it's just like, it's simplicity.
[00:12:20.800 --> 00:12:22.000] It's not just an illusion.
[00:12:22.000 --> 00:12:26.400] It's simple for the time because a lot of stuff just doesn't apply yet.
[00:12:26.400 --> 00:12:38.920] Or unless you're in Germany, but you know, over in Europe, they have a lot of business that they're very serious about, you know, the right way to do things.
[00:12:38.920 --> 00:12:47.720] But in North America, we've all, a startup has always been like a little bit like, well, if we miss the government form, we're making a hundred bucks a month.
[00:12:47.720 --> 00:12:49.880] Like, what's the worst that could happen?
[00:12:49.880 --> 00:12:54.360] You know, but once you get to a certain stage, there's just more of that.
[00:12:54.360 --> 00:12:55.480] So this is interesting.
[00:12:55.800 --> 00:13:09.240] When I first started asking some questions here, in my head, I was thinking about how motivation is definitely different, I think, when the business starts to get big or when the business gets to a comfort level, right?
[00:13:09.560 --> 00:13:15.560] Is that you have to start setting your sights on different things to be your motivation?
[00:13:15.560 --> 00:13:27.080] Some of those things might be like you're motivated by creating the system of your company in a way that you just did, to your point, you didn't have to think about it at all in the beginning.
[00:13:27.080 --> 00:13:38.680] Sometimes it might be a motivation about the inherent risk that comes with making changes when a company is this size.
[00:13:38.680 --> 00:13:46.680] Because in the beginning, that's why I asked you if like making your pricing level decisions, did they feel consequential in the moment?
[00:13:46.680 --> 00:13:51.320] Because in my mind, I was like, and that you could, you could have chosen whatever you wanted.
[00:13:51.320 --> 00:13:52.760] It doesn't, like, it kind of doesn't matter.
[00:13:52.760 --> 00:13:54.040] You're going to like make a decision.
[00:13:54.040 --> 00:13:54.840] You're going to try it out.
[00:13:54.840 --> 00:13:56.280] If it doesn't work, we could change it tomorrow.
[00:13:56.280 --> 00:13:57.240] It's not a big deal.
[00:13:57.240 --> 00:14:02.200] You changing your prices today is, I think it's actually true.
[00:14:02.200 --> 00:14:08.680] Like, you probably could make a change, but it feels so much more consequential because you have so many more customers and your business is so large.
[00:14:08.680 --> 00:14:10.760] That's so interesting.
[00:14:10.760 --> 00:14:14.120] Yeah, consequential could have two dynamics.
[00:14:15.040 --> 00:14:26.160] So, looking back, our pricing decision was consequential in that it really set us up for where we are now.
[00:14:26.480 --> 00:14:32.560] I think, yes, I think now making changes feels so consequential.
[00:14:32.560 --> 00:14:36.960] Like, there's part of this machine that none of us even understand.
[00:14:36.960 --> 00:14:41.760] And jiggling any of it makes me nervous.
[00:14:41.760 --> 00:14:42.960] Like, any of it.
[00:14:42.960 --> 00:14:47.200] It's infrastructure changes make me nervous.
[00:14:47.200 --> 00:14:51.200] Any sort of changes to the signup flow make me nervous.
[00:14:51.520 --> 00:14:57.760] Any sort of changes to onboarding, any sort of changes to pricing.
[00:14:58.080 --> 00:15:00.480] And we've considered a lot of them.
[00:15:00.800 --> 00:15:04.880] You know, at one point, it was like, maybe we should try.
[00:15:05.200 --> 00:15:15.920] A lot of our competitors have something to the effect of free to sign up, no credit card up front, and you can publish your first episode for free.
[00:15:16.240 --> 00:15:22.720] It's like, oh man, there's something about that that you might get way more inbound because then people can try it out.
[00:15:22.720 --> 00:15:32.400] And I think ultimately we decided that wasn't a good decision because we already have a signup flow that's really working well.
[00:15:32.400 --> 00:15:34.560] And like, again, don't jiggle it.
[00:15:34.560 --> 00:15:47.840] And also, just like, I don't think it would actually improve the numbers that we care about, which is new paying customers and retention and monthly revenue.
[00:15:47.840 --> 00:15:54.560] But there was a big part of that decision where we're like, we just don't want to change this because that's a massive risk.
[00:15:54.560 --> 00:15:56.640] And you make that choice.
[00:15:56.640 --> 00:16:10.040] It's like that all of a sudden, you could be go from right now, we have about a 75% conversion rate from trial to paid over a 14-day free trial.
[00:16:10.040 --> 00:16:21.880] So you can already imagine, like, if you made that free, if you added a freemium plan, those people might not convert for three months, six months, two years, whatever.
[00:16:22.200 --> 00:16:24.360] And so it could really throw you off.
[00:16:24.360 --> 00:16:26.360] So it would throw off your 75%.
[00:16:26.360 --> 00:16:36.360] Your 75% is definitely going to go down because you're putting so many more people into the funnel and you're making it at so much less of a commitment level.
[00:16:36.360 --> 00:16:40.840] So, you know, you're going to, you're going to mess with that number just by virtue of making that change.
[00:16:40.840 --> 00:16:49.240] And you should, if you're going to go through it, you should prepare yourself for the emotional impact that comes from seeing a number go from 75% to like 30 or something, right?
[00:16:49.240 --> 00:16:49.720] Yeah.
[00:16:50.360 --> 00:16:55.240] But you're also putting a lot more bets into a pipeline, a marketing pipeline.
[00:16:55.240 --> 00:17:08.360] You're also getting a lot more interest that gives you, as the person of the group who is responsible or maybe like cares about customer outreach, a lot of opportunities.
[00:17:08.360 --> 00:17:10.760] Opportunities that you don't necessarily get right now.
[00:17:10.760 --> 00:17:13.960] Like right now, you get the opportunity to go talk to, you were just talking about, right?
[00:17:13.960 --> 00:17:18.280] Like talking to somebody who they just published their first episode.
[00:17:18.600 --> 00:17:26.360] You're going to get a different type of customer, a different type of person who starts their free trial and then never converts for three months.
[00:17:26.360 --> 00:17:38.840] And that'd be an interesting person to go talk to because instead of you getting motivation from them having started it, you're going to be the one who's going to be giving them the motivation to make it happen.
[00:17:39.080 --> 00:17:39.560] Interesting.
[00:17:39.560 --> 00:17:59.760] It's a very different kind of place for you to be, but might be a very interesting thing for you to learn because that segment of the market exists of people who think a podcast would be cool, but get as far as, oh, you want me to put in a credit card?
[00:17:59.760 --> 00:18:01.280] No, I'm not gonna do that.
[00:18:01.280 --> 00:18:02.720] And then back off.
[00:18:02.720 --> 00:18:03.360] Yeah.
[00:18:03.360 --> 00:18:32.000] I think in this particular case, though, this is where my instinct or my gut was, once I thought about it and once I talked about it with the team, I think our instincts here were actually correct in that, especially for creator businesses, what you really want is the most self-motivated customer.
[00:18:32.000 --> 00:18:34.800] Like you don't want to have to motivate the customer.
[00:18:34.800 --> 00:18:44.400] And the credit card up front, if we weren't getting enough trials every month, I think then it would be like, we got to solve that problem.
[00:18:44.400 --> 00:18:48.480] But this was a case of like, but we don't have that problem.
[00:18:49.200 --> 00:18:51.280] We get hundreds of trials.
[00:18:51.920 --> 00:19:09.120] And I think my instinct there in terms of just human behavior and human psychology is the money, like people paying up front actually is a motivating factor in unto itself.
[00:19:09.120 --> 00:19:12.240] So it both attracts people that are highly motivated.
[00:19:12.240 --> 00:19:17.440] And once they're paying for it, it's more likely that they'll continue with it.
[00:19:17.440 --> 00:19:18.720] And we've seen these in the numbers.
[00:19:18.720 --> 00:19:30.760] Like, if you look at Spotify's free hosting, those shows have less episodes per feed and kind of fade out faster than an average transistor customer.
[00:19:31.000 --> 00:19:37.640] Don't get me wrong, I wasn't suggesting that like there was a huge business opportunity to be had by making that change.
[00:19:37.640 --> 00:19:49.880] I was mostly trying to point out a change like that can have a meaningful impact on where you and the team derive motivation to show up at work every day.
[00:19:49.880 --> 00:20:02.280] Even if, because again, my suspicion is that you making that change, while it makes that number go from 75% conversion down to 30%, in terms of actual people coming through the funnel and completing the thing, it's probably actually not that different.
[00:20:02.280 --> 00:20:08.920] Your money, your business doesn't actually necessarily change all that much, even though your metrics change in a way that feels bad.
[00:20:08.920 --> 00:20:16.040] But you may have made a decision that helps you and the team get access to a thing that gives you more motivation, not less.
[00:20:16.040 --> 00:20:42.280] Yeah, but this is the, this would actually be an interesting thing to talk to you about because I think over the past couple years, one thing I've realized, I started doing more one-on-one calls with people on the team and also just trying to, you know, during team retreats and other things understand people's personal motivation.
[00:20:42.280 --> 00:20:49.160] And a lot of this initially came out of Helen, who's our kind of lead customer success person.
[00:20:49.640 --> 00:20:52.440] Her and I started doing one-on-one calls.
[00:20:52.440 --> 00:21:00.280] And then she gave me this great document, which was how to best work with me, basically.
[00:21:00.280 --> 00:21:02.920] And it was divided into sections.
[00:21:03.240 --> 00:21:08.120] One section was: here's what really fires me up.
[00:21:08.440 --> 00:21:15.000] Here's the other section was: you know, here's stuff I can do that I'm good at, but it's kind of neutral.
[00:21:16.160 --> 00:21:20.480] And then at the bottom, here's stuff that really demotivates me.
[00:21:20.480 --> 00:21:31.840] And what I found fascinating about it is that I had been giving her all this stuff in the demotivating category because for me, those things were motivating.
[00:21:31.840 --> 00:21:39.280] So I felt like I was giving her the best jobs, you know, like these are the best things.
[00:21:39.600 --> 00:21:42.720] But in reality, she's like, that stuff doesn't fire me up at all.
[00:21:42.720 --> 00:21:55.680] And the stuff that she actually loves is coming up with procedures, process, research projects, things that have a very defined scope.
[00:21:55.680 --> 00:22:03.600] And, you know, I was sending things like, I want you to go out and build relationships with all of the possible affiliates.
[00:22:03.600 --> 00:22:06.000] And she's just like, what is that?
[00:22:06.000 --> 00:22:08.720] You know, and, but for me, that's very motivating.
[00:22:08.720 --> 00:22:13.280] You know, I love these kind of unbounded things.
[00:22:13.600 --> 00:22:20.320] And so I'm wondering if, like, is there even such thing as team motivation?
[00:22:20.320 --> 00:22:27.440] Or at the end of the day, is it really all come down to individual motivation?
[00:22:27.440 --> 00:22:30.160] Like, what motivates us individually?
[00:22:30.480 --> 00:22:41.760] And it's kind of like the owner's job to just figure out a direction for the product and the company and everything.
[00:22:41.760 --> 00:22:55.440] And then align that or match that up with the individual's strengths, abilities, desires, motivations.
[00:22:55.760 --> 00:22:56.640] What do you think?
[00:22:56.640 --> 00:22:59.440] I mean, what you're describing is the job of a manager.
[00:22:59.440 --> 00:22:59.680] Yeah.
[00:23:00.040 --> 00:23:12.680] It's like that is your job is to, as a manager, is to understand your direct reports strengths and weaknesses and what they care about, what they want.
[00:23:12.680 --> 00:23:22.040] You should have some goals for them too that maybe stretch them in ways that they don't really see as being valuable, but you can sort of foresee that this is a way that they will sort of grow.
[00:23:22.440 --> 00:23:30.120] I think it's natural for like business people to think about all of those things in terms of like business goals and objectives.
[00:23:30.920 --> 00:23:34.360] When you think in those terms, it feels very manipulative, I find.
[00:23:35.000 --> 00:23:40.440] I find myself wanting to think much more in terms of like the individual that I'm managing.
[00:23:40.440 --> 00:23:43.480] You know, a lot of that stuff is sussed out exactly like you're doing.
[00:23:43.480 --> 00:23:45.480] You have regular one-on-ones with people.
[00:23:45.480 --> 00:23:50.520] Those one-on-ones are you try and have them be like normal human conversations.
[00:23:50.520 --> 00:23:54.600] And during the course of those conversations, this kind of stuff comes out.
[00:23:54.600 --> 00:24:05.400] As you start to do this more often, you start to make mental notes for yourself of, oh, here's some things that, like that thing that Helen put together for you is awesome.
[00:24:05.720 --> 00:24:14.360] I've only heard of that happening like two or three times in my entire career of someone who came to somebody and was like, hey, I did this thing and here's what, and it's always great.
[00:24:14.360 --> 00:24:16.520] I always, I love to see that.
[00:24:16.520 --> 00:24:23.960] I find that I am not able to really take that stuff into account until I've internalized it for them too.
[00:24:23.960 --> 00:24:32.200] And, you know, sometimes even that list is, it's like filtered through their own sort of self-bias.
[00:24:32.200 --> 00:24:38.600] Like, like you know, it requires a certain amount of self-uh awareness to like put that list together.
[00:24:38.600 --> 00:24:44.760] And sometimes there's some blind spots that cause some things to be in different areas of that list, right?
[00:24:44.960 --> 00:24:56.880] And again, as a manager, I think that's your job is to sort of start to suss that stuff out and then to put challenges in front of people that help them get to whatever that next thing is.
[00:24:56.880 --> 00:25:02.080] And then, you know, as a side effect, you end up getting the things the business needs too.
[00:25:02.960 --> 00:25:11.840] Because again, better, highly motivated people perform better and do all this, all of the kinds of things that you're looking for and that you need out of your business.
[00:25:11.840 --> 00:25:18.800] I think having because I've hired now, I've hired, well, we hired Helen in the UK.
[00:25:19.120 --> 00:25:21.680] John is in Chicago.
[00:25:21.680 --> 00:25:23.040] Then we hired Jason.
[00:25:23.040 --> 00:25:25.280] And Jason was in Ohio.
[00:25:25.280 --> 00:25:27.600] Now he's kind of in the Chicago area.
[00:25:27.600 --> 00:25:31.600] Then we hired Josh, who's in Langley.
[00:25:31.600 --> 00:25:34.480] And then we hired Michael, who's here in Vernon.
[00:25:34.480 --> 00:25:46.560] And the interesting thing about having Michael here is we initially, when we hired him, we said, okay, well, he's interested in engineering.
[00:25:46.560 --> 00:25:49.680] Why don't we hire him as a support engineer?
[00:25:50.160 --> 00:26:01.520] His primary task will be, you know, doing customer success, but then maybe we can start to give him more web development projects as a way of kind of filling out what he wants.
[00:26:02.160 --> 00:26:14.320] And we started to do that, but we realized that the nature of customer success at Transistor is that you're in live chat all day.
[00:26:14.320 --> 00:26:17.360] And so you're constantly having your attention taken off.
[00:26:17.360 --> 00:26:25.280] And he really likes, he actually legitimately enjoys being in live chat all day.
[00:26:25.600 --> 00:26:27.840] And he came up with this other idea.
[00:26:27.840 --> 00:26:47.960] So he just, the advantage of him being here in Vernon is that he can knock on my door and this office and come in and say, hey, I'm wondering if I could talk to you about something and then say, you know, we've been trying this, but it's just so hard to like for me to focus on it.
[00:26:47.960 --> 00:26:51.960] But I've been getting on some of these Zoom calls with customers and I love that.
[00:26:51.960 --> 00:26:56.440] Like, is that something that you would like me to do more of maybe?
[00:26:56.760 --> 00:26:59.640] And I was like, hell yes.
[00:26:59.640 --> 00:27:02.280] Like, that would be incredible.
[00:27:02.600 --> 00:27:28.600] And, you know, it led to conversations about jobs to be done theory and recommending some books and even talking about in terms of, you know, he's just starting his career in tech, but in an overall arc of a tech career, the people that learn these kind of customer interview skills end up being great product managers and all these other things.
[00:27:28.600 --> 00:27:32.520] So it ended up being this kind of amazing conversation.
[00:27:32.520 --> 00:27:41.720] And it came up because he's here and he was able to knock on my door and go, hey, like, it was just like a passing hallway conversation.
[00:27:42.040 --> 00:27:45.560] It is a little bit harder to orchestrate those.
[00:27:46.120 --> 00:27:50.680] You have to be a lot more mindful about it when it's all remote.
[00:27:50.680 --> 00:27:58.520] I find like there's just some stuff in so many ways, remote work is amazing.
[00:27:58.520 --> 00:28:02.200] And in so many ways, it just sucks so bad.
[00:28:02.200 --> 00:28:03.320] And this is one of them.
[00:28:03.320 --> 00:28:19.680] It's just like, oh, like, because even when I'm not feeling particularly motivated or proactive, when you're co-located, there's always the reactive option, which is somebody knocks on your door and you have to react to it.
[00:28:20.000 --> 00:28:37.040] But yeah, I think that illustrates part of this idea of, you know, with a team anyway, how you end up discovering what fires people up and what motivates them.
[00:28:37.360 --> 00:28:52.960] The other tricky part with all of this is that for both owners and employees, is that the trajectory of your personal motivation and desires has to somewhat align with the trajectory of the company.
[00:28:52.960 --> 00:28:54.320] Trajectory in what way?
[00:28:54.320 --> 00:29:16.320] In the way of like, if it was my personal dream, for example, to be the CEO of a 500-person company, that is very unlikely to happen based on Transistors' current trajectory.
[00:29:16.320 --> 00:29:41.440] Like, so if that was a legitimate desire I had, or I've had friends who have recently, this has been a weird year for bootstrapped self-funded companies because my understanding is almost the entire founding team at Tuple, maybe everybody, have stepped away from the business, have kind of retired.
[00:29:41.440 --> 00:29:49.200] My friend Paul Jarvis just announced that he's retiring as founder of Fathom Analytics.
[00:29:49.200 --> 00:29:51.280] What does retirement mean in this context?
[00:29:51.280 --> 00:29:58.800] In this context, his partner is buying him out and he is no longer going to be an active partner in the business.
[00:29:58.800 --> 00:30:04.200] He might, the company might contract him to do some design work, but he is out.
[00:30:04.360 --> 00:30:09.240] This is an exit of sorts, but not like permanent retirement or whatever.
[00:30:09.240 --> 00:30:11.560] No, no, no, but retiring from the company.
[00:30:11.560 --> 00:30:16.840] I think this retirement, founders retiring from the companies they started is the trend.
[00:30:17.080 --> 00:30:24.760] Matt Wensing at Summit also just announced that he was retiring from the company.
[00:30:24.760 --> 00:30:28.200] In this case, I think either selling the company or shutting it down.
[00:30:28.200 --> 00:30:31.560] And he's taken on a different role.
[00:30:31.880 --> 00:30:50.040] So my point with that was, I think in a lot of cases, the founders were realizing, like for Ben at Tuple, one thing he realized is that he did Tuple is a product for remote teams to do screen sharing.
[00:30:50.040 --> 00:30:52.600] But Ben really didn't enjoy remote work.
[00:30:52.600 --> 00:30:55.160] He wanted a co-located team.
[00:30:55.160 --> 00:31:06.440] And so in his case, his kind of aspirations and what motivated, what he felt would motivate him didn't align with the trajectory of the company.
[00:31:07.000 --> 00:31:11.160] There was no way to make that happen.
[00:31:11.480 --> 00:31:20.360] And so the natural step was for him to retire as CEO and still be an owner, but not be active in the company.
[00:31:20.360 --> 00:31:23.880] This isn't like because the company's not doing well or whatever, either, right?
[00:31:24.280 --> 00:31:25.800] This is company's doing well.
[00:31:25.800 --> 00:31:34.920] It's just there's a divergence between, or a realization maybe of this distance between the motivation of the founder and the trajectory of the company.
[00:31:34.920 --> 00:31:36.520] That totally makes sense.
[00:31:36.840 --> 00:31:46.960] But at the top level, at the lower levels of your organization, I don't know that there's, it's much more difficult for that large of a gap to show up.
[00:31:47.200 --> 00:32:01.680] You're still going to have them, but I think it's not as common for like, you know, a senior software engineer in a company with whatever to be like, oh, you know, I should really be CEO.
[00:32:01.680 --> 00:32:03.440] But they're looking for the next level up.
[00:32:03.440 --> 00:32:04.080] You know what I mean?
[00:32:04.880 --> 00:32:06.560] Yeah, the next level up.
[00:32:06.560 --> 00:32:16.480] Or, I mean, I've been on teams where, you know, some of the folks wanted to really wanted to work in a certain tech stack.
[00:32:16.480 --> 00:32:21.360] And it was like, well, that's not going to match the trajectory of the company.
[00:32:21.360 --> 00:32:26.960] Like, we're not going to change our whole tech stack for that desire.
[00:32:27.280 --> 00:32:34.560] Or, I mean, I've also worked for companies where I really desired to have more remote, flexible work.
[00:32:34.560 --> 00:32:41.680] And the company is like, that just doesn't fit with what we're doing.
[00:32:42.000 --> 00:32:52.160] So there is a tricky tension here, I think, both on the ownership level and on an individual contributor's level.
[00:32:52.160 --> 00:33:13.600] That in general, the most important desires in your life need to be somewhat compatible with whatever this industry, this product category, this particular company, this particular product can provide.
[00:33:13.920 --> 00:33:23.200] And then there's within that, there's the just the for owners, I think that might be generally true.
[00:33:23.200 --> 00:33:31.560] And then there's this question of like, okay, within this, these constraints, how can I be more motivated at work?
[00:33:32.200 --> 00:33:55.400] And then for employees, it's within these constraints, how can I, you know, make sure that I'm noticing those kinds of things, like instead of forcing Michael to continue to work on web development projects, being like, oh no, like this other thing you are interested in is totally aligned with what we care about.
[00:33:55.720 --> 00:33:59.320] And a lot of people don't want to get on Zoom calls with customers.
[00:33:59.320 --> 00:34:03.320] So if you have that energy and you want to do that, God bless you.
[00:34:03.320 --> 00:34:05.240] Like, please do that.
[00:34:05.240 --> 00:34:08.600] I, you can do that, you know, forever if you'd like.
[00:34:08.600 --> 00:34:14.680] I was reflecting on like at Home Chef, or like at a company that is, that is a little larger than where you're at.
[00:34:14.680 --> 00:34:15.000] Yeah.
[00:34:15.000 --> 00:34:16.120] How big was Home Chef?
[00:34:16.120 --> 00:34:22.520] The Home Chef engineering team when I left was 45, almost 50.
[00:34:22.520 --> 00:34:22.920] Okay.
[00:34:22.920 --> 00:34:26.360] And the tech team as a whole was almost 100.
[00:34:27.160 --> 00:34:27.720] Wow.
[00:34:27.720 --> 00:34:30.600] My team was half of the tech team.
[00:34:30.600 --> 00:34:31.080] Wow.
[00:34:31.080 --> 00:34:37.320] And then like in terms of like relative to the rest of the company, I think our corporate team was somewhere around 500.
[00:34:37.320 --> 00:34:48.680] And then our plant team, like the people who are like in the plants, packing boxes and stuff, were, I think that was somewhere in the neighborhood of 3,000-ish people.
[00:34:48.680 --> 00:34:52.120] And some number of those people were, what do you call it?
[00:34:52.120 --> 00:34:54.360] Part-time or temporary or seasonal.
[00:34:54.360 --> 00:34:57.000] Like there, you know, that number sort of like fluctuates a bunch.
[00:34:57.000 --> 00:34:58.520] But like just to situate you.
[00:34:58.840 --> 00:35:00.040] Big company.
[00:35:00.040 --> 00:35:00.600] Yeah.
[00:35:01.000 --> 00:35:11.960] We still felt like a small company though, because again, compared to the competitors that we had, HelloFresh, their tech team was over a thousand people.
[00:35:12.440 --> 00:35:18.400] So, you know, some order of two orders of magnitude larger or an order of magnitude larger than ours.
[00:35:14.920 --> 00:35:20.240] And they were interested in growing.
[00:35:20.560 --> 00:35:25.200] So we still felt scrappy and small by comparison.
[00:35:27.040 --> 00:35:31.760] So it's an interesting, everything I think is a little bit about perspective.
[00:35:31.920 --> 00:35:48.480] But what I was getting to is like, when you're a team of that size, you start to run into, I think, more of the circumstances, like you're working in a giant code base, and that code base can't, you can't, to your point, you're not going to go, we're not going to rewrite it in some other framework or something like that.
[00:35:48.480 --> 00:35:50.000] It's going to stay what it is.
[00:35:50.000 --> 00:35:51.440] You either like it or you don't.
[00:35:51.440 --> 00:35:57.040] You have to find ways of showing people that there are ways to be motivated, even about the job that they're doing today.
[00:35:57.680 --> 00:36:12.960] And I found when I was talking to engineers of all levels, oftentimes what I would tell them is, yeah, occasionally we're going to do a big project and you're going to get an opportunity to sort of like lead that project and that's going to be great.
[00:36:12.960 --> 00:36:14.720] We only get a few of those a year.
[00:36:15.280 --> 00:36:19.440] We don't get like one of them so that everybody can lead a project.
[00:36:20.560 --> 00:36:36.320] So in the in between times, when you're not leading a project, you get an opportunity to do something that, yeah, maybe you've done it 100 times before, but much like martial arts or something like that, where you like practice the same thing over and over and over again.
[00:36:36.320 --> 00:36:54.800] And every single time you try and do it is an opportunity to perfect that one little thing or to remind yourself of the fundamentals of the thing that you're doing or to take somebody else who's who's more junior than you and bring them along and show them how to do a thing that they're like for them that is like brand new to them and they're super excited.
[00:36:54.800 --> 00:36:57.240] You can draft off of that motivation.
[00:36:56.960 --> 00:36:57.480] Yeah.
[00:36:58.360 --> 00:37:11.400] It's, you know, there's all these like little tricks to try and make the mundanity of the everyday work a day job that you just kind of have to do because it's the stuff that keeps the business moving.
[00:37:11.720 --> 00:37:14.840] Hey, how come your team doesn't have their own podcast?
[00:37:14.840 --> 00:37:19.800] Head over to Transistor and use my coupon, transistor.fm/slash justin.
[00:37:19.800 --> 00:37:23.880] You'll get 15% off your first year of podcast hosting.
[00:37:24.200 --> 00:37:35.320] I think that point about it, there's it does seem like there are some features that really help with ongoing motivation.
[00:37:35.320 --> 00:37:45.240] And one thing I've been reflecting on is over the summer, I hired this recent university grad simply because he needed a job.
[00:37:45.400 --> 00:37:48.760] He had no, he just graduated.
[00:37:48.760 --> 00:37:51.240] It's hard out there for juniors.
[00:37:51.240 --> 00:37:54.920] And I said, well, I've got an idea for a project.
[00:37:54.920 --> 00:37:59.080] I'll pay you out of my own money to build it.
[00:37:59.400 --> 00:38:05.240] And then you'll have something to put on your resume and have something to put in your portfolio.
[00:38:05.240 --> 00:38:08.040] And so we did this project together.
[00:38:08.360 --> 00:38:15.400] And the, which we launched, it's called swagfan.com.
[00:38:15.720 --> 00:38:30.760] And what I found was he's 20, he was 27, so not a young kid, but I just couldn't believe how much energy he had compared to somebody who's in their 40s.
[00:38:30.760 --> 00:38:37.080] It just reminded me of that kind of like lightning bolt energy.
[00:38:37.080 --> 00:38:44.480] And just to feel like, as an older, wiser person, I could just direct this energy ever so slightly.
[00:38:44.280 --> 00:38:49.040] And the things he didn't know were fascinating to me.
[00:38:49.600 --> 00:38:59.520] You know, just like that, he had a, he was a fairly competent web developer, but there's just all of these things he had never experienced or never touched.
[00:38:59.520 --> 00:39:07.760] Or, and, you know, his instincts are still quite, you know, they're not quite there, they're developing.
[00:39:07.760 --> 00:39:13.760] And so it was very fun to have somebody who you could say you could meet with them.
[00:39:13.760 --> 00:39:19.280] And because of time restraints, like constraints, we would meet maybe once a week.
[00:39:19.280 --> 00:39:20.400] Okay, let's show them what you've done.
[00:39:20.400 --> 00:39:21.280] Oh, that's interesting.
[00:39:21.280 --> 00:39:23.440] Oh, it's interesting that you did it that way.
[00:39:23.440 --> 00:39:27.760] Well, here's some other thoughts about that, but let's just keep it this way, just to see what happens.
[00:39:27.760 --> 00:39:31.760] And then we, and then I'd say, well, and here's a bunch of things.
[00:39:31.760 --> 00:39:34.720] Here, let's, here's some things you can work on.
[00:39:35.040 --> 00:39:40.640] And he would go away and come back, and he'd just have to solve so many problems on his own.
[00:39:40.640 --> 00:39:44.880] And it was just so interesting to me.
[00:39:44.880 --> 00:39:50.640] And then I contrasted that with, what's the average of 44 and 27?
[00:39:52.400 --> 00:39:56.160] Average of 44 and 27.
[00:39:56.400 --> 00:39:57.520] 35.5.
[00:39:57.520 --> 00:40:00.960] Okay, so our average age was 35.5.
[00:40:00.960 --> 00:40:06.400] And then I reflected on the average age of an employee at Transistor, which is in the 40s.
[00:40:06.720 --> 00:40:11.120] I think our youngest person is in their late 30s.
[00:40:11.120 --> 00:40:28.400] And so one thing that I have been thinking about, I've talked about with John, it's like, maybe we do need to just get some junior interns or some summer school, summer students or something in here because it's that feature alone could be motivating.
[00:40:28.400 --> 00:40:38.280] Like Swag fan, as a project or product was interesting, but it's like not the, it's not like I was like, oh, this product's going to change the world.
[00:40:38.280 --> 00:40:40.600] It was just like something I wanted for myself.
[00:40:40.600 --> 00:40:55.560] And, but what was motivating and energizing was working with Ferdinand, this graduate who was just like, you know, just having that energy was so exciting.
[00:40:55.560 --> 00:41:00.120] And so yeah, I've been thinking about what are some of those elements we can bring in.
[00:41:00.440 --> 00:41:09.560] It's also interesting talking to other people at other companies and going, you know, like what makes you want to stay there or what motivates you to stay there.
[00:41:09.560 --> 00:41:13.720] And some of it is just very intangible.
[00:41:13.720 --> 00:41:26.760] Like, you know, I love that we do a team retreat every year or I just love that the rest of my team is wakes up eight hours after me and I get to like have these long interrupted periods of work.
[00:41:26.760 --> 00:41:29.000] Like everyone has those things, you know?
[00:41:29.000 --> 00:41:35.800] So I am a huge proponent of having junior members of your team, people, people earlier in their career.
[00:41:36.600 --> 00:41:41.960] I know a lot more about that in the engineering world than I do about like other disciplines.
[00:41:41.960 --> 00:41:49.960] My suspicion is that this works is like regardless of discipline, but I know for sure it works really well in the engineering world.
[00:41:49.960 --> 00:41:50.360] Yeah.
[00:41:50.360 --> 00:41:52.600] I am self-taught as an engineer.
[00:41:52.600 --> 00:41:53.240] Okay.
[00:41:53.240 --> 00:42:03.320] And so that predisposed me to being very willing and excited about the developer boot camps that came up 10, 15 years ago.
[00:42:03.320 --> 00:42:03.800] Yeah.
[00:42:04.120 --> 00:42:08.720] So I got involved in those very early as like a mentor and like helping.
[00:42:08.720 --> 00:42:24.640] And like this idea of like anybody can sort of teach themselves how to do something with like a little bit of mentorship and like with the right amount of curiosity and tenacity and the right attitude, like those kinds of things all are what propels somebody through those like super early stages of growth.
[00:42:25.360 --> 00:42:37.200] And that I also was watching companies be very, you know, everyone was looking for the ninja rock star, you know, senior engineer, the one engineer is going to 10x the whatever.
[00:42:37.200 --> 00:42:37.760] Yeah.
[00:42:37.760 --> 00:42:40.640] So I was always predisposed to being sort of like very much against that.
[00:42:40.640 --> 00:42:52.080] When I had an opportunity to build a team at Home Chef, we built it from, I mean, HomeChef as a company started from one of those boot camp grads who like went and built the beginnings of it himself.
[00:42:52.080 --> 00:42:52.800] That was the founder.
[00:42:52.800 --> 00:42:57.120] That was the founder, which I, he was a, he was assigned to me.
[00:42:57.120 --> 00:42:58.720] I was his mentor in boot camp.
[00:42:58.720 --> 00:43:02.240] So I got to watch him go from like do all of this in the very beginning.
[00:43:02.720 --> 00:43:12.160] The very interesting thing, like if you talk to tech founders, early startup people, like and they're and they're like, let me go hire my first engineer.
[00:43:12.320 --> 00:43:16.960] None of them would tell you, hire a boot camp grad as your first engineer.
[00:43:16.960 --> 00:43:18.240] HomeChef didn't.
[00:43:18.240 --> 00:43:33.360] We started with the very first full-time engineer was another guy that I mentored and referred to the founder who was only a couple years out from boot camp and had had a couple of experiences, but like not a ton.
[00:43:34.880 --> 00:43:43.520] But you know, even before that, that guy was like hiring his friends, hiring other people who like, who do you know that has any of these skills whatsoever?
[00:43:43.520 --> 00:43:47.840] You know the guy who's going through the boot camp with you, and like you'd fight through it together.
[00:43:48.080 --> 00:43:56.480] The beginning of HomeShift started with more junior engineers than you know, any other startup that I had been a part of, right?
[00:43:56.440 --> 00:44:27.560] Yeah, and there's something to that, like it being in the culture of the company, this idea of anybody we're gonna care about the attitude and the motivation and the what do you call it, the curiosity and tenacity to look outside of the boundaries of these skills that you have and in service of like just doing more, doing better, following your curiosity and help and having that be directed about making this business go to whatever the next level is.
[00:44:27.560 --> 00:44:40.840] And so, when I had an opportunity to build that team with the CTO, who was also very much on board with this, I think it was our fourth engineer that we hired was an apprentice, like another person, like right out of boot camp.
[00:44:40.840 --> 00:44:43.080] They were there, we were their very first job.
[00:44:43.080 --> 00:44:49.240] Even there was a front-end guy that we'd hired before that who had no back-end experience whatsoever.
[00:44:49.240 --> 00:44:58.040] And from within like two weeks of the dude starting, I was like, Let's, you know, he starts asking questions like, How does this controller work in Rails?
[00:44:58.040 --> 00:45:00.840] And I'm like, let me tell you about model view control, whatever, right?
[00:45:00.840 --> 00:45:01.320] Yeah, yeah.
[00:45:01.320 --> 00:45:07.880] Like, I feel, I feel like I got an opportunity to like teach somebody Rails from the very beginning.
[00:45:07.880 --> 00:45:17.400] The thing about that for me is that exactly other things we've been talking about, you get to draft off of that energy and that excitement.
[00:45:17.400 --> 00:45:25.880] Like the excitement that comes from someone going from nothing to hello world when that is when they've never been able to do it before.
[00:45:26.680 --> 00:45:34.120] They're so excited in a way that a senior engineer who've done that, who's done that 75,000 times can't possibly be excited about that.
[00:45:34.120 --> 00:45:42.040] But put that person next to a new person who's just learning that, and like that, the glow that comes off of that is infectious.
[00:45:42.040 --> 00:45:42.840] Yes, yes.
[00:45:42.880 --> 00:46:13.680] Well, I mean, I'm experiencing this with, again, with Michael doing these customer interviews is, you know, it reignited my excitement and passion about doing this kind of customer research and to get to teach him all of these things that I've thought a lot about and I've written a lot about, but haven't really, I'm like dusting off all this old things.
[00:46:13.680 --> 00:46:44.240] And it's reignited some excitement for me in like, oh, let's look at this transcript and look at the emotional triggers or the emotional nudges that move people along to the point where at some point way down that trail, they're taking out their credit card on the transistor website.
[00:46:44.240 --> 00:46:47.200] Like that's so fascinating to me.
[00:46:47.200 --> 00:46:51.040] And so, yeah, I've felt this energy.
[00:46:51.360 --> 00:47:07.360] And yeah, it'd be interesting to try to like operationalize this by saying, you know, okay, every summer we're going to hire one or two people or one or two, you know, interns or summer students or something like that.
[00:47:07.360 --> 00:47:19.000] And getting some of that energy and bringing down the average age of, you know, the trade.
[00:47:19.000 --> 00:47:20.480] We're a very old team.
[00:47:20.480 --> 00:47:28.600] Like, for a tech team, we're, you know, this is like nobody is in their 20s.
[00:47:28.400 --> 00:47:32.760] You keep saying age, and I know exactly what you're talking about.
[00:47:33.320 --> 00:47:37.560] For myself, I would shift that to longevity in a career.
[00:47:37.560 --> 00:47:44.840] Like, only because the goal should be that everybody finds their way to beginner's mind.
[00:47:44.840 --> 00:47:45.480] Yeah.
[00:47:45.800 --> 00:47:46.280] Right?
[00:47:46.280 --> 00:47:47.720] Like, I don't care what age you are.
[00:47:47.720 --> 00:47:55.240] I hope that I never retire this part of my brain that is excited and curious and interested in like learning new things.
[00:47:55.240 --> 00:47:55.800] Yeah.
[00:47:55.800 --> 00:48:07.960] I might practice that in different ways as I get older and older, but I want to, that's, to me, that's like the goal in life is to like constantly find a way to engage your curiosity.
[00:48:07.960 --> 00:48:08.360] Yeah.
[00:48:08.360 --> 00:48:19.480] To me, the benefit of doing this thing that you're talking about is that it reminds everybody in the company about that it's okay to be that beginner person again.
[00:48:19.960 --> 00:48:21.560] That's just so valuable.
[00:48:21.560 --> 00:48:23.800] I have one more story if you're willing to hear.
[00:48:23.880 --> 00:48:24.360] Sure, yeah.
[00:48:24.360 --> 00:48:26.440] And that is, well, two.
[00:48:26.440 --> 00:48:33.960] The first is one of the most, like, I keep coming back to this experience when I was a mentor at one of the boot camps.
[00:48:33.960 --> 00:48:45.800] I would spend all day, I was working at Group One at the time in their giant monolith application that was, you know, all kinds of fun to work in, but well above me in terms of skill set.
[00:48:45.800 --> 00:48:46.120] Yeah.
[00:48:46.120 --> 00:48:56.120] So like I would be there and spend all day beating my head up against some problem that I just couldn't find a way to solve for any number of reasons.
[00:48:56.120 --> 00:48:57.160] And it was so frustrating.
[00:48:57.160 --> 00:49:03.880] I would leave the office feeling so dejected about, I mean, like all the imposter syndrome stuff, right?
[00:49:03.880 --> 00:49:06.360] Like, how could I, I thought I was a senior engineer.
[00:49:06.360 --> 00:49:09.560] There's how can I possibly not know how to get through blah, blah, blah, whatever.
[00:49:09.560 --> 00:49:14.760] And then I would like to walk across the city and go meet with my student.
[00:49:15.600 --> 00:49:23.280] And, you know, he would, I would encounter him experiencing the exact same problem, except it was, I don't know the difference between instance variables and classrooms.
[00:49:23.280 --> 00:49:23.440] Yeah.
[00:49:23.680 --> 00:49:24.800] And I'm like, dude, I got you.
[00:49:25.280 --> 00:49:29.680] And I would leave that experience going, like, oh, I am still good at what I do.
[00:49:30.160 --> 00:49:35.680] There is still this depth of knowledge that's underneath there that is so valuable.
[00:49:35.680 --> 00:49:51.760] We forget that the teaching part is the way we get to like, and a little bit like rehashing the beginner stuff is the way that you remind yourself of just how much you have learned and grown, whatever.
[00:49:52.240 --> 00:49:58.880] It's a thing that I try and emphasize with: we had an apprenticeship program at HomeChef.
[00:49:59.200 --> 00:50:15.440] Over the course of the like nine years or whatever that I was there, we had, I think, upwards of 15 apprentices come through, and every single one of them ended up becoming a software engineer one on our, sorry, all but one.
[00:50:15.440 --> 00:50:18.320] And that was not because they were unworthy.
[00:50:18.320 --> 00:50:21.120] It was because we didn't have a position I could put them into.
[00:50:21.120 --> 00:50:24.160] All of them became software engineer ones.
[00:50:24.480 --> 00:50:28.640] Most of them have stayed at the company for a significant portion of time.
[00:50:28.640 --> 00:50:31.200] I mean, you know, five, six, seven years.
[00:50:33.040 --> 00:50:33.920] It's great.
[00:50:33.920 --> 00:50:48.160] One of the things that I would tell those apprentices almost as soon as they would like get into that software engineer one and we had another apprentice coming up behind them was your job is to be that person's buddy.
[00:50:48.160 --> 00:50:52.880] Your job is to help that person through all the things that you just learned.
[00:50:52.880 --> 00:51:01.080] And it's funny, you would see this like step-level jump in confidence, in motivation, in all of these things.
[00:51:01.080 --> 00:51:06.360] It's like when you're in it, you forget to notice just how far you've come.
[00:51:06.360 --> 00:51:18.920] I kind of wonder if the same is true, actually, of like business owners and founders like you, where every day is like a little bit of a not a slog, but it's like it's incremental.
[00:51:18.920 --> 00:51:29.480] And you don't, it's hard to take stock of like just how far you've come unless you're having conversations with people who are at a different level or an earlier point in that, and you get an opportunity to retrain.
[00:51:29.480 --> 00:51:30.200] I think you're right.
[00:51:30.200 --> 00:51:43.480] One of the things that I learned at Home Chef in the last, gosh, it was in like 2023 sometime, like kind of like right around fall, like October-ish.
[00:51:43.480 --> 00:51:47.880] So we were like just before Thanksgiving, you know, break kind of thing.
[00:51:47.880 --> 00:51:49.800] I had misconfigured our email.
[00:51:49.800 --> 00:51:55.240] And so we had this admin at homechef.com email address that was like open to the world.
[00:51:55.240 --> 00:51:56.760] Like anybody could email it.
[00:51:56.760 --> 00:51:57.160] Okay.
[00:51:57.160 --> 00:52:05.320] And I think when I set it up, I was like assuming that what this would be would be some sort of like customer support sort of catch-all that was tech focused.
[00:52:05.320 --> 00:52:13.000] And I had just had it forward to our general like tech team email that would like go to the whole tech team.
[00:52:13.000 --> 00:52:17.720] And occasionally we would like receive these like really weird spammy kind of emails and I go in and block them.
[00:52:17.720 --> 00:52:22.600] And I just, I forgot that I had like set up this weird rule and like how it would get through.
[00:52:22.600 --> 00:52:23.160] Yeah.
[00:52:23.160 --> 00:52:35.800] One day we get this email and it's from somebody who says, I'm a student, I'm working on a project and I would love to be, I want to, I want to like screen scrape your content.
[00:52:35.960 --> 00:52:37.640] I wanted to know if that's okay.
[00:52:37.960 --> 00:52:45.360] And I was like, first off, I thought, like, cynical me, I read this email and I was like, this is spam.
[00:52:45.360 --> 00:52:47.200] Like, this is garbage.
[00:52:47.200 --> 00:52:47.680] Yeah.
[00:52:44.680 --> 00:52:51.600] But a funny thing happened is because I went to the whole tech team in Slack.
[00:52:52.240 --> 00:52:55.840] Some of the people on my team started like commenting about it.
[00:52:55.840 --> 00:52:56.160] Yeah.
[00:52:56.160 --> 00:52:58.160] The person's name was Lila.
[00:52:58.160 --> 00:53:03.520] And so they were like, somebody send some swag, some home chef swag to Lila, whatever, right?
[00:53:03.840 --> 00:53:14.320] So I was like, all right, if the team is talking to this person, I, you know, I can't let, I can't engage my own cynical brain about how this is, like, I just had to assume this is like some bot something, whatever, right?
[00:53:14.320 --> 00:53:14.640] Yeah, yeah.
[00:53:14.800 --> 00:53:17.920] So I wrote back and I said, of course, it's a public website.
[00:53:17.920 --> 00:53:22.240] You have, you have access to screen scrape and do whatever you want to do.
[00:53:22.560 --> 00:53:27.120] I just, you know, we ask that you don't sell any of the content or, you know, whatever.
[00:53:27.120 --> 00:53:32.560] And I said, listen, if you're young and you're interested, you know, and you want some help on something, let me know.
[00:53:32.560 --> 00:53:34.320] I'm happy to answer your questions.
[00:53:34.320 --> 00:53:34.880] Yeah.
[00:53:34.880 --> 00:53:49.920] This started off a saga of like weeks of me conversing with this high school student who was using ChatGPT to like write their responses back to me to try to be, I don't know, hilarious.
[00:53:49.920 --> 00:53:51.120] But it's so great.
[00:53:51.120 --> 00:54:05.840] And, you know, because the team was so excited about it, I felt compelled to just basically copy and paste all of my back and forth with this person into the Slack channel so that they could sort of like read it, follow along.
[00:54:05.840 --> 00:54:06.880] It was huge.
[00:54:06.880 --> 00:54:12.720] The motivation lift on the team of just being able to sort of like be part of that experience.
[00:54:12.720 --> 00:54:20.000] Like we ended up sending her like a bunch of swag and stuff, and I like her teacher contacted me.
[00:54:20.000 --> 00:54:21.040] I talked to her mom.
[00:54:21.040 --> 00:54:22.960] Like it was like a whole thing.
[00:54:23.000 --> 00:54:24.480] Um, so great.
[00:54:24.480 --> 00:54:25.120] Yeah.
[00:54:25.120 --> 00:54:28.080] You can't manufacture those kinds of experiences.
[00:54:28.080 --> 00:54:33.080] Like, the closest you can come is you can try and create a culture that that values those kinds of things.
[00:54:33.400 --> 00:54:35.880] That's right, yeah, you know what I mean?
[00:54:35.880 --> 00:54:47.000] But it's so valuable, like I said, like you know, in that lull between Thanksgiving and Christmas, you know, things kind of fell off, you know, after that.
[00:54:47.000 --> 00:54:50.920] But like, you could just see this person is like, she was doing a bunch of stuff in Python.
[00:54:50.920 --> 00:54:59.960] I don't know Python, so I was responding to her, going, like, hey, if there's some, you know, if you need Python help, I got a data team I can like, you know, send send your way.
[00:55:00.040 --> 00:55:02.920] They were super excited, like, hey, we should tell her to try this.
[00:55:02.920 --> 00:55:04.840] This is exactly, she's doing exactly what we do.
[00:55:04.840 --> 00:55:09.080] And I would tell her, hey, you're doing exactly what our data team does all the time.
[00:55:09.080 --> 00:55:09.960] Nice work.
[00:55:09.960 --> 00:55:10.600] It's interesting.
[00:55:10.600 --> 00:55:13.480] It just went through the whole organization in a way.
[00:55:13.480 --> 00:55:18.840] So that channel I created was like, I forget what I named the channel.
[00:55:18.840 --> 00:55:21.000] It was like Lila Saga or something like that.
[00:55:21.480 --> 00:55:25.160] We got way more people than just the tech team into that channel.
[00:55:25.160 --> 00:55:25.560] Yeah.
[00:55:25.560 --> 00:55:34.280] To the point that like somebody on our supply chain team got a similar sort of email from somebody and asked me, like, what, what did you like?
[00:55:34.280 --> 00:55:38.200] I think they were nervous about like, what, were you worried about proprietary stuff?
[00:55:38.200 --> 00:55:41.000] And I was like, no, not at all.
[00:55:41.960 --> 00:55:43.240] And like, is it good?
[00:55:43.240 --> 00:55:43.880] Should we do this?
[00:55:43.880 --> 00:55:45.800] And I was like, yes, you should absolutely do that.
[00:55:45.800 --> 00:55:47.720] Yeah, just for the motivational reasons.
[00:55:47.720 --> 00:55:48.120] Exactly.
[00:55:48.120 --> 00:55:48.840] It's huge.
[00:55:48.840 --> 00:56:00.280] We've just been talking about motivation and aligning motivation within the constraints of an organization.
[00:56:01.240 --> 00:56:03.720] You just left Home Chef.
[00:56:03.720 --> 00:56:04.520] Why?
[00:56:05.160 --> 00:56:16.560] Knowing what you know about, you know, keeping team members motivated within the constraints of the organization, what caused you to want to leave?
[00:56:18.080 --> 00:56:21.440] What couldn't you do inside of Home Chef that you're looking to do now?
[00:56:21.760 --> 00:56:23.280] That's an interesting way to phrase it.
[00:56:23.920 --> 00:56:25.680] I didn't think of it in those terms.
[00:56:26.560 --> 00:56:33.920] I had been sort of like working my way out of Home Chef for years now.
[00:56:34.240 --> 00:56:38.320] And it just would be like, oh, now's not really a good time to do it.
[00:56:38.320 --> 00:56:45.600] Or like, oh, we just lost a bunch of members of our team and I got, you know, I'm not going to leave the team in a lurch is kind of like how I would always feel.
[00:56:45.600 --> 00:56:55.840] One of the reasons why it happened this year and in the way that it did is because I'd finally gotten the team to a point where it was pretty self-sustainable.
[00:56:55.840 --> 00:56:56.480] Yeah.
[00:56:57.280 --> 00:57:07.440] And there comes a time when there's just, there's only so much not doing anything that I can feel comfortable with.
[00:57:08.240 --> 00:57:17.120] You know, I was a, my job became like, I'm going to be around and available to the people on the team, but, you know, they're pretty self-sufficient.
[00:57:17.120 --> 00:57:18.720] They don't really need me.
[00:57:18.720 --> 00:57:26.000] And, you know, I had several levels of managers and tech leads and, you know, several sub-teams.
[00:57:26.000 --> 00:57:28.320] And again, you're managing 50 people.
[00:57:29.120 --> 00:57:31.680] You know, I wasn't managing all those people directly.
[00:57:31.680 --> 00:57:37.120] I kind of systematized myself out of a job is a little bit how it felt.
[00:57:37.440 --> 00:57:48.720] And again, it comes back to motivation in the sense that, like, there's a version, how to put it, there's a version of, you know, like the person who took my position.
[00:57:49.200 --> 00:58:03.240] This was, this represented a pretty large jump in size of team for that person in terms of like who, what they were managing, a much different relationship for that person between, you know, him and the team and him and the rest of the company.
[00:58:03.560 --> 00:58:09.800] It represented something that was like big and important and a thing that he was super excited and motivated about, right?
[00:58:09.800 --> 00:58:11.880] This represented a challenge to him.
[00:58:11.880 --> 00:58:13.720] This was no longer a challenge for me.
[00:58:13.720 --> 00:58:14.120] Yeah.
[00:58:14.120 --> 00:58:16.200] But, you know, it's not that I was unhappy.
[00:58:16.520 --> 00:58:22.680] I stayed at the company for, like I said, years in some version of this state.
[00:58:23.480 --> 00:58:42.360] In fact, I would say the last year of my time there was mostly transitioning out of my role and transitioning, helping the new person transition into their role, helping all the people on the team deal with the fact that we were changing this, changing leaders and all this stuff.
[00:58:42.360 --> 00:58:49.000] All of that was huge, hugely valuable for me and very rewarding to get to talk to people.
[00:58:49.000 --> 00:58:57.960] And in a weird way, like most people, when they leave a job, they put in their two weeks, or if they're really generous, they give a month and then they're out.
[00:58:57.960 --> 00:59:02.200] They don't often get a chance to know who's taking over for them.
[00:59:02.600 --> 00:59:07.480] They often don't know that they're like whether or not they left the team in a good spot.
[00:59:07.480 --> 00:59:25.560] I know all of that stuff with certainty, which is just a very different and very satisfying way to like leave a company that I really care about a lot and to know that I've left it in good hands and in hands that are like motivated to help, you know, to take it to whatever the next level is.
[00:59:25.560 --> 00:59:34.920] I think that's where what I was trying to figure out how to say is, I think everybody has a certain amount of motivation to do a business from one step to the next.
[00:59:35.480 --> 00:59:48.320] Not everyone has enough motivation to go from that step to whatever's after that, you know, like these growing like orders of magnitude take a certain level of energy and a little bit of dumb idealism, you know what I mean?
[00:59:48.320 --> 00:59:52.720] To like, or optimism or whatever, to just be like, oh, and then we're going to go to the next.
[00:59:53.680 --> 00:59:57.840] I learned this at a very early time in my career.
[00:59:57.840 --> 01:00:06.560] I was a graphic designer and I was working next to this other graphic designer who was a very senior designer.
[01:00:06.800 --> 01:00:14.960] And we were working at this very early dot-com company from way back in the late 90s, early 2000s.
[01:00:14.960 --> 01:00:20.000] That company went through, in the span of like a year, they went through three rebrands.
[01:00:20.000 --> 01:00:23.280] And this designer had to rebrand the company every time.
[01:00:23.280 --> 01:00:27.600] And then when it came to the third one, they came to her and like, all right, it's time to go again.
[01:00:27.600 --> 01:00:29.680] And she was like, I'm out, man.
[01:00:29.680 --> 01:00:31.440] Like, I did it two times.
[01:00:31.840 --> 01:00:38.960] I can't come up with another whole like brand identity for a company that's doing basically the same thing.
[01:00:39.680 --> 01:00:40.640] Like, I'm out.
[01:00:40.640 --> 01:00:42.160] I don't have the energy to do it.
[01:00:42.160 --> 01:00:46.320] And that's a little bit how I feel: is like, all this is great.
[01:00:46.320 --> 01:00:48.240] And the company is doing well.
[01:00:48.800 --> 01:00:49.680] They're going to do great.
[01:00:49.680 --> 01:01:10.880] The guy who's taking over for me is going to do great in a way that like, I just, you know, I've done this a bunch now and I'm ready to go back to something a little bit smaller, a little bit, I want to reclaim some of that early stage home chef feeling that I got to have that I didn't have anymore.
[01:01:10.880 --> 01:01:13.840] Do you feel like you have you because you're exploring now?
[01:01:13.840 --> 01:01:15.120] What are you kind of exploring?
[01:01:15.120 --> 01:01:17.040] Like, what are you looking to do?
[01:01:17.040 --> 01:01:17.840] Do you think?
[01:01:17.840 --> 01:01:20.400] Well, let's be clear for the last couple of two months.
[01:01:20.560 --> 01:01:22.640] My last day was like middle of October.
[01:01:22.880 --> 01:01:25.040] So it's not been like a long time.
[01:01:25.360 --> 01:01:32.200] And so most of what I've been exploring is like house projects that have been on a list and haven't been advertised.
[01:01:33.160 --> 01:01:42.600] It's funny, like if anybody from Home Chef sees this video, they will laugh because this background of having guitars on the wall just didn't, it was a blank wall behind me constantly.
[01:01:42.600 --> 01:01:45.320] So like rearranging my office was like a thing.
[01:01:45.640 --> 01:01:49.320] I'm sort of riding out the rest of the year at the moment.
[01:01:49.320 --> 01:01:51.240] I want to get back to some mentorship.
[01:01:51.240 --> 01:01:55.000] I don't know if that necessarily needs to be like crazy technical.
[01:01:55.000 --> 01:02:00.440] I need to brush up on my own technical skills to be quite frankly with Frank, which I'm actually very excited to do.
[01:02:00.840 --> 01:02:13.400] I kind of feel like I have a lot of experience growing teams from in this one specific circumstance and seeing that grow from nothing to what we grew to.
[01:02:13.720 --> 01:02:24.280] So I have a feeling, I hope that that experience is valuable to other people and I would love to give you know advising people or companies or whatever an opportunity or a shot at that.
[01:02:24.280 --> 01:02:25.960] I don't know what that looks like as a job.
[01:02:26.360 --> 01:02:36.600] I feel like I could do that for a little while and then all of a sudden all of my experience is going to be too far away from reality or whatever to be like to be warranted or something or valuable.
[01:02:36.600 --> 01:02:38.120] But I think there's an opportunity.
[01:02:38.120 --> 01:02:40.680] Six months, maybe a year of doing that.
[01:02:40.680 --> 01:02:56.840] And again, my hope is that just meeting people and talking to them and that one of those people is going to be the next founder that is looking for a co-founder or looking for somebody that I am in a perfect position to sort of like help or join or do.
[01:02:56.840 --> 01:03:01.320] So you're really giving yourself exploration sabbatical.
[01:03:01.480 --> 01:03:02.040] Pretty much.
[01:03:02.000 --> 01:03:12.880] That's, I actually really like that idea of Derek Sivers has this great post on change careers like Tarzan.
[01:03:13.200 --> 01:03:24.400] And the metaphor is: if you want to change careers, don't let go of the old vine until you've got hold of the new vine, which is good advice.
[01:03:24.400 --> 01:03:41.280] But I think the challenge of that is there's also just a different, if you can, this idea of just giving yourself space for sabbaticals is something that John and I have been talking about as well.
[01:03:41.600 --> 01:03:50.160] Like giving ourselves three months or six months or whatever to just take time away and explore.
[01:03:50.160 --> 01:04:14.000] Because I think there's something about that that is, and so for you to give yourself some time to explore and just you can do something like with you know without constraints of having to go to a job every day that I think is harder to do when you're still in you know you're still going to work every day or whatever.
[01:04:14.000 --> 01:04:23.040] So I've had a version of this not nearly as long as I have runway for right now, but at several points in my career.
[01:04:23.200 --> 01:04:30.080] Sometimes they were chosen, like I'm going to take three months off because I'm contracting and nobody needs me right now.
[01:04:30.080 --> 01:04:31.520] So I'm going to go take the next three months.
[01:04:31.520 --> 01:04:33.840] I saved up some money and then back at it.
[01:04:33.840 --> 01:04:40.960] And I knew I with some certainty that I could come back after a couple of months and another contracting gig would be available to me.
[01:04:40.960 --> 01:04:41.440] Yeah.
[01:04:41.440 --> 01:04:53.920] Sometimes they were not so chosen, like I got laid off from a job and, you know, honestly, like John and I both got laid off from the same place and at roughly the same time.
[01:04:53.920 --> 01:05:15.000] And so that was a really formative, honestly, like the beginning, if you will, in a certain way of like looking at it of how I ended up where I'm at right now was that moment getting laid off and realizing that I can make some drastic changes in my financial world.
[01:05:15.480 --> 01:05:20.840] I sold my car and I paid off a bunch of debt and like was like, how kind of lean can I be?
[01:05:21.320 --> 01:05:25.480] And was able to ride that out for a couple of months until I started contracting.
[01:05:26.040 --> 01:05:28.600] And then that again, like that, that whole thing.
[01:05:28.600 --> 01:05:29.720] And I needed that time.
[01:05:29.720 --> 01:05:38.840] I mean, that was the other thing too, is I don't know that like leaving home chef is not like leaving a horrible situation like John and I were leaving way back then.
[01:05:39.320 --> 01:05:49.400] But you know, I needed that time to like let go of the baggage of that experience and not bring that baggage into the next thing, which is the thing that I find the most.
[01:05:49.400 --> 01:05:53.080] Like when you're hiring people, you're not just hiring them for their skill set.
[01:05:53.080 --> 01:06:06.040] You're also hiring them and they're going to bring the like all of the good and bad baggage that comes from their previous job into your day-to-day until they've fully acclimated to your to what it means to work at transistor.
[01:06:06.040 --> 01:06:06.840] You know what I mean?
[01:06:06.840 --> 01:06:07.160] Yeah.
[01:06:07.160 --> 01:06:13.320] That's why like hiring people is such a hard, hard thing is like, and why it changes the company in a weird way.
[01:06:13.320 --> 01:06:16.520] Every single person you add to the team is going to change the team.
[01:06:16.520 --> 01:06:20.440] And, you know, you get to blunt that a little bit as the team gets larger and larger.
[01:06:20.440 --> 01:06:23.320] But, you know, those are the things to be watching out for.
[01:06:23.320 --> 01:06:24.280] Those are the things that I care about.
[01:06:24.280 --> 01:06:26.680] When I'm interviewing somebody, I'm not interviewing them about their skills.
[01:06:26.680 --> 01:06:34.840] I'm interviewing them about like, okay, what things are you going to hold on to so tightly that are so at odds with the things that we care about?
[01:06:34.840 --> 01:06:35.480] Yeah.
[01:06:35.720 --> 01:06:43.160] And that I know I'm going to have to fight with you over and over and over again until you can either assimilate or you've shifted my point of view a little bit your way.
[01:06:43.160 --> 01:06:43.640] Yeah.
[01:06:44.200 --> 01:06:53.600] Is part of your purpose right now to get rid of some of that baggage, or is bag is that just you're going to have that no matter what?
[01:06:53.600 --> 01:06:55.440] I think everyone has it no matter what.
[01:06:55.440 --> 01:06:57.040] I also don't think it's necessarily bad.
[01:06:57.040 --> 01:06:59.600] Like I think, you know, baggage gets a bad rap.
[01:06:59.600 --> 01:07:02.320] It would be natural for me to come into it.
[01:07:02.320 --> 01:07:13.280] Like if I took another job like right now today, another VP of engineering job of some place that was relatively small, my instinct would be, how can I do exactly what I did at HomeChef over again?
[01:07:13.600 --> 01:07:27.120] And to not just to realize or to not realize that the thing that made Home Chef go the way that it did is that I was in the moment responding to the things that I was seeing and making a judgment call based on reality.
[01:07:27.120 --> 01:07:38.320] And sure, like your history and experience and all that stuff comes to play, but if you try and replicate those decisions exactly, you're like ignoring the reality in front of you.
[01:07:38.320 --> 01:07:52.480] And so I think for me, it's just about putting all of this experience into some context and distance so that it's not my knee-jerk, I'm going to go do this immediately, or like, this is my quick answer for everything.
[01:07:52.480 --> 01:08:00.720] In some ways, I think that's the reason why I want to advise people going through this is I get an opportunity to make suggestions, but not be the guy who's actually doing it.
[01:08:00.880 --> 01:08:06.000] I get to watch people like take or leave those suggestions and see how they turn out.
[01:08:06.400 --> 01:08:19.280] I get to challenge a bunch of the things that I think of as big successes or maybe big failures in the course of my career at HomeChef through the course of advising other people and seeing how that goes.
[01:08:19.280 --> 01:08:19.760] Yeah.
[01:08:19.760 --> 01:08:24.080] I mean, you said that one of the things you like doing is being on Zoom calls all day.
[01:08:24.080 --> 01:08:24.880] I do.
[01:08:28.080 --> 01:08:33.480] That is such a peculiar ski

Prompt 2: Key Takeaways

Now please extract the key takeaways from the transcript content I provided.

Extract the most important key takeaways from this part of the conversation. Use a single sentence statement (the key takeaway) rather than milquetoast descriptions like "the hosts discuss...". 

Limit the key takeaways to a maximum of 3. The key takeaways should be insightful and knowledge-additive. 

IMPORTANT: Return ONLY valid JSON, no explanations or markdown. Ensure:
- All strings are properly quoted and escaped
- No trailing commas
- All braces and brackets are balanced
Format: {"key_takeaways": ["takeaway 1", "takeaway 2"]}

Prompt 3: Segments

Now identify 2-4 distinct topical segments from this part of the conversation.

For each segment, identify:
- Descriptive title (3-6 words)  
- START timestamp when this topic begins (HH:MM:SS format)
- Double check that the timestamp is accurate - a timestamp will NEVER be greater than the total length of the audio
- Most important Key takeaway from that segment. Key takeaway must be specific and knowledge-additive.
- Brief summary of the discussion

IMPORTANT: The timestamp should mark when the topic/segment STARTS, not a range. Look for topic transitions and conversation shifts.

Return ONLY valid JSON. Ensure all strings are properly quoted, no trailing commas:
{
  "segments": [
    {
      "segment_title": "Topic Discussion", 
      "timestamp": "01:15:30",
      "key_takeaway": "main point from this segment",
      "segment_summary": "brief description of what was discussed"
    }
  ]
}

Timestamp format: HH:MM:SS (e.g., 00:05:30, 01:22:45) marking the START of each segment.

Prompt 4: Media Mentions

Now scan the transcript content I provided for ACTUAL mentions of specific media titles:

Find explicit mentions of:
- Books (with specific titles)
- Movies (with specific titles)  
- TV Shows (with specific titles)
- Music/Songs (with specific titles)

DO NOT include:
- Websites, URLs, or web services
- Other podcasts or podcast names

IMPORTANT: 
- Only include items explicitly mentioned by name. Do not invent titles.
- Valid categories are: "Book", "Movie", "TV Show", "Music"
- Include the exact phrase where each item was mentioned
- Find the nearest proximate timestamp where it appears in the conversation
- THE TIMESTAMP OF THE MEDIA MENTION IS IMPORTANT - DO NOT INVENT TIMESTAMPS AND DO NOT MISATTRIBUTE TIMESTAMPS
- Double check that the timestamp is accurate - a timestamp will NEVER be greater than the total length of the audio
- Timestamps are given as ranges, e.g. 01:13:42.520 --> 01:13:46.720. Use the EARLIER of the 2 timestamps in the range.

Return ONLY valid JSON. Ensure all strings are properly quoted and escaped, no trailing commas:
{
  "media_mentions": [
    {
      "title": "Exact Title as Mentioned",
      "category": "Book",
      "author_artist": "N/A",
      "context": "Brief context of why it was mentioned",
      "context_phrase": "The exact sentence or phrase where it was mentioned",
      "timestamp": "estimated time like 01:15:30"
    }
  ]
}

If no media is mentioned, return: {"media_mentions": []}

Prompt 5: Context Setup

You are an expert data extractor tasked with analyzing a podcast transcript. 
I will provide you with part 2 of 2 from a podcast transcript. 
I will then ask you to extract different types of information from this content in subsequent messages. Please confirm you have received and understood the transcript content.

Transcript section:
ter what.
[01:06:55.440 --> 01:06:57.040] I also don't think it's necessarily bad.
[01:06:57.040 --> 01:06:59.600] Like I think, you know, baggage gets a bad rap.
[01:06:59.600 --> 01:07:02.320] It would be natural for me to come into it.
[01:07:02.320 --> 01:07:13.280] Like if I took another job like right now today, another VP of engineering job of some place that was relatively small, my instinct would be, how can I do exactly what I did at HomeChef over again?
[01:07:13.600 --> 01:07:27.120] And to not just to realize or to not realize that the thing that made Home Chef go the way that it did is that I was in the moment responding to the things that I was seeing and making a judgment call based on reality.
[01:07:27.120 --> 01:07:38.320] And sure, like your history and experience and all that stuff comes to play, but if you try and replicate those decisions exactly, you're like ignoring the reality in front of you.
[01:07:38.320 --> 01:07:52.480] And so I think for me, it's just about putting all of this experience into some context and distance so that it's not my knee-jerk, I'm going to go do this immediately, or like, this is my quick answer for everything.
[01:07:52.480 --> 01:08:00.720] In some ways, I think that's the reason why I want to advise people going through this is I get an opportunity to make suggestions, but not be the guy who's actually doing it.
[01:08:00.880 --> 01:08:06.000] I get to watch people like take or leave those suggestions and see how they turn out.
[01:08:06.400 --> 01:08:19.280] I get to challenge a bunch of the things that I think of as big successes or maybe big failures in the course of my career at HomeChef through the course of advising other people and seeing how that goes.
[01:08:19.280 --> 01:08:19.760] Yeah.
[01:08:19.760 --> 01:08:24.080] I mean, you said that one of the things you like doing is being on Zoom calls all day.
[01:08:24.080 --> 01:08:24.880] I do.
[01:08:28.080 --> 01:08:33.480] That is such a peculiar skill set.
[01:08:33.720 --> 01:08:39.160] Like people that like that, I think it's, you got to lean into that if that's one of your strengths.
[01:08:39.160 --> 01:08:41.480] Well, I mean, I don't know if it's a strength.
[01:08:41.480 --> 01:08:45.960] I think it's something that I hear people talk about Zoom fatigue.
[01:08:45.960 --> 01:08:47.240] And I understand that it's a thing.
[01:08:47.800 --> 01:08:56.680] I certainly don't want to put that experience down in any way, but I just don't even, I can't relate to that experience whatsoever.
[01:08:56.680 --> 01:09:08.120] To me, I feel like I have just as rich experience talking with people over screens as I do when I'm sitting in person with them.
[01:09:08.280 --> 01:09:13.960] I don't know if that's like just something about my personality that makes that possible or I don't know what it is.
[01:09:13.960 --> 01:09:28.920] But I find that to have been, I find when we moved to COVID and everybody was remote, I was like, look at how I'm not late to every meeting because I don't have to go and like race across the office to go find whatever other next meeting room.
[01:09:28.920 --> 01:09:34.840] And it's just all these things that like this like low-level anxiety that just went away for me.
[01:09:34.840 --> 01:09:35.320] You like it?
[01:09:35.400 --> 01:09:50.920] And that I know I can flip, I can be, I can be downstairs in my kitchen making coffee and upstairs in my office in two minutes and make it to my meeting and be, and, and the richness of that conversation is not lost.
[01:09:50.920 --> 01:09:59.800] If anyone out there is like interested in talking to you about your next thing or advising or anything like that, what do you want them to get a hold of you?
[01:09:59.800 --> 01:10:01.320] Is there a way they can get a hold of you?
[01:10:01.320 --> 01:10:02.040] Sure.
[01:10:02.040 --> 01:10:08.200] You can email me, dave at juntacreative.com, which we can put that in the show notes or whatever.
[01:10:08.440 --> 01:10:09.720] Put in the show notes, yeah.
[01:10:10.040 --> 01:10:21.840] I think this whole thing is fascinating, just like you quitting this job that you've been at a long time and then exploring the space, you know, and trying to figure out what you want to do next.
[01:10:22.160 --> 01:10:33.360] And basically, it sounds like you're just looking to put yourself in the path of some collisions that might lead to something else, right?
[01:10:33.360 --> 01:10:35.120] Like that's the whole purpose.
[01:10:35.120 --> 01:10:36.720] Yeah, that's exactly right.
[01:10:36.720 --> 01:10:44.640] In some ways, it's not that dissimilar from this thing that you were talking about with founders and startups in the past year of like retiring.
[01:10:44.800 --> 01:10:55.360] I don't, I can't speak to what they're going to go do next or what they're interested in, but I feel fairly similar in, and it's a very similar kind of experience, just at not at the founder level, you know?
[01:10:55.360 --> 01:10:55.760] Yeah.
[01:10:55.840 --> 01:10:57.120] This has been great, man.
[01:10:57.120 --> 01:11:01.280] I got to run for a dentist appointment, but let's do it again soon, man.
[01:11:01.280 --> 01:11:02.080] Anytime.
[01:11:02.080 --> 01:11:02.720] Anytime.
[01:11:02.720 --> 01:11:04.480] I have time, as you know.
[01:11:04.480 --> 01:11:07.760] So I'm around.
[01:11:07.760 --> 01:11:11.280] But listen, if I don't talk to you before the holidays, have a great holiday.
[01:11:11.280 --> 01:11:12.160] Yeah, you too.
[01:11:12.160 --> 01:11:13.920] I hope you enjoyed that conversation.
[01:11:13.920 --> 01:11:18.400] Now it's time for me to thank our supporters on Patreon.
[01:11:18.400 --> 01:11:51.760] Pascal from sharpen.page, rewardful.com, Greg Park, Mitchell Davis from recruitkit.com, dot au, Marcel Folly from wearbold.af, Bill Kondo, who is at M-A-V-R-C-K on all the socials, Ward from memberspace.com, Evandro Sassi, Austin Lovelace, Michael Sitver, Dan Buddha, Colin Gray, and Dave Junta.
[01:11:52.720 --> 01:11:53.680] See everybody.
[01:11:53.680 --> 01:11:55.920] Thanks for listening.
[01:12:13.640 --> 01:12:17.480] Podcast hosting is provided by transistor.fm.
[01:12:17.480 --> 01:12:28.760] They host our mp3 files, generate our RSS feed, provide us with analytics, and help us distribute the show to Spotify, Apple Podcasts, and more.
[01:12:28.760 --> 01:12:39.800] If you want to start your own podcast or you want to switch to Transistor, go to transistor.fm slash Justin and get 15% off your first year.

Prompt 6: Key Takeaways

Now please extract the key takeaways from the transcript content I provided.

Extract the most important key takeaways from this part of the conversation. Use a single sentence statement (the key takeaway) rather than milquetoast descriptions like "the hosts discuss...". 

Limit the key takeaways to a maximum of 3. The key takeaways should be insightful and knowledge-additive. 

IMPORTANT: Return ONLY valid JSON, no explanations or markdown. Ensure:
- All strings are properly quoted and escaped
- No trailing commas
- All braces and brackets are balanced
Format: {"key_takeaways": ["takeaway 1", "takeaway 2"]}

Prompt 7: Segments

Now identify 2-4 distinct topical segments from this part of the conversation.

For each segment, identify:
- Descriptive title (3-6 words)  
- START timestamp when this topic begins (HH:MM:SS format)
- Double check that the timestamp is accurate - a timestamp will NEVER be greater than the total length of the audio
- Most important Key takeaway from that segment. Key takeaway must be specific and knowledge-additive.
- Brief summary of the discussion

IMPORTANT: The timestamp should mark when the topic/segment STARTS, not a range. Look for topic transitions and conversation shifts.

Return ONLY valid JSON. Ensure all strings are properly quoted, no trailing commas:
{
  "segments": [
    {
      "segment_title": "Topic Discussion", 
      "timestamp": "01:15:30",
      "key_takeaway": "main point from this segment",
      "segment_summary": "brief description of what was discussed"
    }
  ]
}

Timestamp format: HH:MM:SS (e.g., 00:05:30, 01:22:45) marking the START of each segment.

Prompt 8: Media Mentions

Now scan the transcript content I provided for ACTUAL mentions of specific media titles:

Find explicit mentions of:
- Books (with specific titles)
- Movies (with specific titles)  
- TV Shows (with specific titles)
- Music/Songs (with specific titles)

DO NOT include:
- Websites, URLs, or web services
- Other podcasts or podcast names

IMPORTANT: 
- Only include items explicitly mentioned by name. Do not invent titles.
- Valid categories are: "Book", "Movie", "TV Show", "Music"
- Include the exact phrase where each item was mentioned
- Find the nearest proximate timestamp where it appears in the conversation
- THE TIMESTAMP OF THE MEDIA MENTION IS IMPORTANT - DO NOT INVENT TIMESTAMPS AND DO NOT MISATTRIBUTE TIMESTAMPS
- Double check that the timestamp is accurate - a timestamp will NEVER be greater than the total length of the audio
- Timestamps are given as ranges, e.g. 01:13:42.520 --> 01:13:46.720. Use the EARLIER of the 2 timestamps in the range.

Return ONLY valid JSON. Ensure all strings are properly quoted and escaped, no trailing commas:
{
  "media_mentions": [
    {
      "title": "Exact Title as Mentioned",
      "category": "Book",
      "author_artist": "N/A",
      "context": "Brief context of why it was mentioned",
      "context_phrase": "The exact sentence or phrase where it was mentioned",
      "timestamp": "estimated time like 01:15:30"
    }
  ]
}

If no media is mentioned, return: {"media_mentions": []}

Full Transcript

[00:00:00.240 --> 00:00:03.440] This podcast is hosted by Transistor.fm.
[00:00:17.440 --> 00:00:21.600] Hey, and welcome back to Build Your SAS.
[00:00:21.600 --> 00:00:26.560] This is the behind the scenes story of building a web app in 2024.
[00:00:26.880 --> 00:00:34.720] And I'm Justin Jackson, and I've got a guest on the show today, Dave Junter.
[00:00:35.360 --> 00:00:39.840] As listeners will know, Dave has been a fixture on the podcast for many years.
[00:00:39.840 --> 00:00:46.400] His name is presented in the aforementioned dramatic fashion every episode.
[00:00:46.400 --> 00:00:57.840] Dave was VP of engineering at Home Chef for over eight years and just recently left that position and is currently exploring new opportunities.
[00:00:58.080 --> 00:01:03.600] And Dave and I, believe it or not, we recently found ourselves in a bar in Guatemala.
[00:01:03.600 --> 00:01:09.680] We had a great conversation and then we promised that we'd do a follow-up call when we got back home.
[00:01:09.680 --> 00:01:12.320] And that follow-up call just happened.
[00:01:12.320 --> 00:01:16.080] And I said, Dave, why don't we record this and maybe publish it?
[00:01:16.080 --> 00:01:19.920] So we decided to record it last minute so you get to listen in.
[00:01:19.920 --> 00:01:42.720] In our call, we discussed the challenge of maintaining motivation once your business has made it, how remote work and different working styles affect motivation, the difference between early stage motivation where every decision you make feels consequential versus late stage motivation where you have to actively seek out things that energize you.
[00:01:42.720 --> 00:01:46.480] And this is all in the context of starting a business, of course.
[00:01:46.720 --> 00:02:08.920] How working with junior devs can reignite motivation, the importance of understanding individual team members and what motivates them, why Dave decided to leave Home Chef after so many years, and giving yourself space to explore and transition between different phases of your career.
[00:02:08.920 --> 00:02:10.600] The whole thing was great.
[00:02:10.600 --> 00:02:12.840] And now I give you Dave Junta.
[00:02:12.840 --> 00:02:26.520] I was going to ask if this goes back to the conversation we were having in Guatemala about like maybe, I don't know, maybe I'm misremembering some of that conversation.
[00:02:26.920 --> 00:02:36.840] I was remembering it being a little bit about like motivation and having a team and a bunch of people who are sort of like at different levels of motivation.
[00:02:36.840 --> 00:02:41.480] I think we were mostly talking about like what to build next, right?
[00:02:41.800 --> 00:02:47.720] But I wonder if this isn't sort of like another symptom that sort of like falls out of that.
[00:02:47.720 --> 00:02:56.920] Like the day-to-day has become the day-to-day, and it's not something that you're really spending a lot of time thinking about and crafting as the, you know, as what you're doing.
[00:02:56.920 --> 00:02:57.480] Yeah.
[00:02:57.800 --> 00:03:17.640] I've been thinking, I mean, I'm constantly thinking about this because there are moments once, so once you've built the thing, building the thing, getting the airplane into the air is so much work and is usually preceded by multiple crashes.
[00:03:17.960 --> 00:03:33.160] So, you know, it's like I've been trying to get an airplane up in the air since I was 15 years old and I've had multiple airplanes, I've had multiple flights, and a varying success.
[00:03:33.160 --> 00:03:35.960] And then you get one up in the air that's really going.
[00:03:36.600 --> 00:03:50.320] And I think in the same way that I have to remind myself, like when I'm on an airplane and I'm by the window and I want to, like, I just want to be the guy that closes the window and just like watches a movie.
[00:03:44.920 --> 00:03:58.720] There's this other part of me that's like, no, I need to open the window and look outside because this is a miracle that I'm up here.
[00:03:58.720 --> 00:04:00.400] This is incredible.
[00:04:00.400 --> 00:04:07.360] This is a perspective that throughout human history, only a fraction of people have ever seen.
[00:04:07.360 --> 00:04:09.440] And it's unbelievable.
[00:04:09.760 --> 00:04:20.400] And you have to kind of put yourself in that place of recognizing, you know, that this is incredible and kind of feeling emotions and maybe.
[00:04:20.400 --> 00:04:43.520] So, yeah, I think once the business was going, I've found that you don't have the same kind of you almost have to force yourself to or put yourself in a position where you're like enjoying it at that same level of hot that highly activated level.
[00:04:43.520 --> 00:04:44.480] Does that make sense?
[00:04:44.480 --> 00:04:45.280] I think so.
[00:04:45.280 --> 00:04:50.720] You mean in terms of, because we were talking about sort of like motivation to record a podcast.
[00:04:50.720 --> 00:04:51.200] Yeah.
[00:04:51.200 --> 00:05:10.480] And that that motivation sort of came, I, my, what I heard, I think, was that that motivation came out naturally because you, in the moment, in that, in those, in that time, for one, I'm guessing that you and John were talking about talking to each other a lot more frequently and a lot more actively because it was just the two of you at the time.
[00:05:10.480 --> 00:05:14.960] And there was like you had nothing but decisions to make constantly every day.
[00:05:14.960 --> 00:05:17.520] And they were all about these like super minute things.
[00:05:17.520 --> 00:05:22.960] And they were all about things that you were like really excited to talk about and make a decision.
[00:05:22.960 --> 00:05:24.960] And they felt consequential.
[00:05:24.960 --> 00:05:41.320] It's like the pricing, the pricing structure we have today, we came up with, it was birthed, you know, in those moments of grinding up the hill.
[00:05:41.320 --> 00:05:50.920] Like that, it was like we came up with those kind of fundamental, those, those fundamental pillars when during that time.
[00:05:50.920 --> 00:06:01.320] And yeah, so now I would say things just really kind of slow down once you've built it and the plane's in the air.
[00:06:01.320 --> 00:06:02.600] But sorry, you were going somewhere.
[00:06:02.680 --> 00:06:03.560] I think I think I.
[00:06:03.720 --> 00:06:04.280] No, no.
[00:06:04.280 --> 00:06:09.240] Well, I guess I'm wondering, did it feel consequential in the moment for like that pricing decision?
[00:06:09.240 --> 00:06:10.120] Oh, yeah.
[00:06:10.440 --> 00:06:12.760] Yeah, it felt super consequential.
[00:06:13.960 --> 00:06:39.560] Like the difference between everything feels so consequential at the beginning and really is because everything from choosing the market that we went into, like saying, yes, we're both going to pursue podcasters and pursue this product category, which is hosting, you know, that was incredibly consequential.
[00:06:39.560 --> 00:06:52.920] And then figuring out our perspective on that, our point of view, our differentiation, and then executing on it.
[00:06:53.240 --> 00:06:55.720] It was, it all feels incredibly consequential.
[00:06:55.720 --> 00:07:02.640] And a lot, like, we haven't really touched, for example, we wrote up together a values document.
[00:07:02.360 --> 00:07:05.240] Well, but we haven't really touched that since then.
[00:07:05.240 --> 00:07:15.600] We came up with, you know, we had this philosophy of, you know, we, why do we like this particular category?
[00:07:15.760 --> 00:07:24.960] And we had all these reasons because it's slow media, because it's open protocols, because it feels like the old web.
[00:07:24.960 --> 00:07:29.520] All of that stuff happened then and was very consequential.
[00:07:29.520 --> 00:07:40.400] And then you even get to the point that this idea of every move we made, a move in a given month could mean we went from 100 customers to 200.
[00:07:40.720 --> 00:07:43.360] So, like, that was a doubling.
[00:07:43.360 --> 00:07:47.840] And then the next month we might go from 200 to 500.
[00:07:47.840 --> 00:07:54.000] And that kind of growth and consequential growth where you really feel it.
[00:07:54.320 --> 00:08:07.680] Whereas, you know, once you get into millions of dollars of revenue, it's incredible for all of the reasons we dreamed it would be incredible, but you don't get the same kind of lift.
[00:08:07.680 --> 00:08:11.440] You know, it's not, it's like the decisions you're making month to month.
[00:08:11.440 --> 00:08:19.360] It's not like, you know, our dream initially was just like, can we get to $10,000 a month in recurring revenue?
[00:08:19.360 --> 00:08:19.840] Right.
[00:08:20.160 --> 00:08:24.800] And that, like, once you hit it and it's like, oh my God, we hit it.
[00:08:24.800 --> 00:08:41.360] And then it's like, well, clearly, like, if we can get to 20K, then we're, we're almost, we're like at this, we would be at this point where we could both quit our jobs and, you know, at least have enough to live on.
[00:08:41.360 --> 00:08:43.440] And that felt super consequential.
[00:08:43.440 --> 00:08:53.280] But yeah, once it's going, there's still exciting things, but it's, it's, it's not the same.
[00:08:53.280 --> 00:08:59.520] Like every customer conversation felt so important.
[00:08:59.520 --> 00:09:11.960] And I think that's actually a good example of how I've been able to fire myself up at this point: forcing myself to go have a customer conversation.
[00:09:11.960 --> 00:09:26.920] Or, like, today, I've been bringing up this point to the team that we're so lucky in podcasting because our customers often talk about why they started the podcast or why they found Transistor on episodes.
[00:09:26.920 --> 00:09:28.040] It's just like right there.
[00:09:28.040 --> 00:09:31.080] We just have to discover it like an anthropologist.
[00:09:31.400 --> 00:09:34.280] And I found this episode.
[00:09:34.280 --> 00:09:41.320] I just, today, I just looked at who had started a show today, and someone had published an episode.
[00:09:41.800 --> 00:09:46.760] I looked at it, and they were talking about what motivated them to start the podcast.
[00:09:47.080 --> 00:09:50.440] And I just get super, I got super fired up.
[00:09:50.440 --> 00:09:54.760] It was, it was, it just felt like, oh yeah, I remember this feeling.
[00:09:54.760 --> 00:10:03.480] Or, you know, Michael, who's on our customer success team, has gotten really excited about doing Zoom calls with new customers.
[00:10:03.480 --> 00:10:05.320] And he's here in Vernon.
[00:10:05.320 --> 00:10:09.880] And so sometimes he'll come into my office and say, oh, I just had the most amazing call.
[00:10:09.880 --> 00:10:11.640] And he'll tell me about it.
[00:10:11.640 --> 00:10:14.280] And that gives me energy as well.
[00:10:14.600 --> 00:10:21.640] But it's definitely different in that it feels like to get that energy now.
[00:10:21.640 --> 00:10:24.680] I have to kind of get into character.
[00:10:24.680 --> 00:10:32.680] I have to, you know, do things to make it, to have it happen, right?
[00:10:32.680 --> 00:10:34.280] It's not just naturally there.
[00:10:34.280 --> 00:10:40.200] You don't have that natural kind of builder's energy and momentum.
[00:10:41.160 --> 00:10:45.000] And I don't think I want to go back to that builder's energy.
[00:10:45.680 --> 00:10:56.160] Like, there's, it's, you know, there were hard things about, there's hard, it's hard to build things.
[00:10:56.160 --> 00:11:07.120] You know, it's nice to have built something, but it's definitely at this stage, I think this has been ever since we kind of reached our big financial goals.
[00:11:07.120 --> 00:11:15.280] There's this kind of constant existential question of like, man, okay, so things are good.
[00:11:15.600 --> 00:11:18.800] And how do we continue to motivate ourselves?
[00:11:18.800 --> 00:11:21.280] How do we continue to motivate our team?
[00:11:21.280 --> 00:11:45.120] And then, and I think there's other things too that make this stage just more challenging in that invariably as a company grows, both in terms of revenue and headcount, and just like after you've been around for a while, there's more and more administrative burden.
[00:11:45.120 --> 00:11:55.120] Just naturally, you accumulate administrative stuff, or the administrative stuff catches up with you and you have to deal with it.
[00:11:55.120 --> 00:11:58.880] And that part is not fun.
[00:11:58.880 --> 00:12:01.200] Like you can kind of play fast and loose when you're building.
[00:12:01.200 --> 00:12:02.880] It's like, hey, it's just John and I.
[00:12:02.880 --> 00:12:05.440] And it's like, healthcare, who cares?
[00:12:06.320 --> 00:12:10.000] You know, sales tax, we haven't hit any of the thresholds yet.
[00:12:10.000 --> 00:12:20.800] Like, we're, you get this, there's this magical time when you're building something where it's just like, it's simplicity.
[00:12:20.800 --> 00:12:22.000] It's not just an illusion.
[00:12:22.000 --> 00:12:26.400] It's simple for the time because a lot of stuff just doesn't apply yet.
[00:12:26.400 --> 00:12:38.920] Or unless you're in Germany, but you know, over in Europe, they have a lot of business that they're very serious about, you know, the right way to do things.
[00:12:38.920 --> 00:12:47.720] But in North America, we've all, a startup has always been like a little bit like, well, if we miss the government form, we're making a hundred bucks a month.
[00:12:47.720 --> 00:12:49.880] Like, what's the worst that could happen?
[00:12:49.880 --> 00:12:54.360] You know, but once you get to a certain stage, there's just more of that.
[00:12:54.360 --> 00:12:55.480] So this is interesting.
[00:12:55.800 --> 00:13:09.240] When I first started asking some questions here, in my head, I was thinking about how motivation is definitely different, I think, when the business starts to get big or when the business gets to a comfort level, right?
[00:13:09.560 --> 00:13:15.560] Is that you have to start setting your sights on different things to be your motivation?
[00:13:15.560 --> 00:13:27.080] Some of those things might be like you're motivated by creating the system of your company in a way that you just did, to your point, you didn't have to think about it at all in the beginning.
[00:13:27.080 --> 00:13:38.680] Sometimes it might be a motivation about the inherent risk that comes with making changes when a company is this size.
[00:13:38.680 --> 00:13:46.680] Because in the beginning, that's why I asked you if like making your pricing level decisions, did they feel consequential in the moment?
[00:13:46.680 --> 00:13:51.320] Because in my mind, I was like, and that you could, you could have chosen whatever you wanted.
[00:13:51.320 --> 00:13:52.760] It doesn't, like, it kind of doesn't matter.
[00:13:52.760 --> 00:13:54.040] You're going to like make a decision.
[00:13:54.040 --> 00:13:54.840] You're going to try it out.
[00:13:54.840 --> 00:13:56.280] If it doesn't work, we could change it tomorrow.
[00:13:56.280 --> 00:13:57.240] It's not a big deal.
[00:13:57.240 --> 00:14:02.200] You changing your prices today is, I think it's actually true.
[00:14:02.200 --> 00:14:08.680] Like, you probably could make a change, but it feels so much more consequential because you have so many more customers and your business is so large.
[00:14:08.680 --> 00:14:10.760] That's so interesting.
[00:14:10.760 --> 00:14:14.120] Yeah, consequential could have two dynamics.
[00:14:15.040 --> 00:14:26.160] So, looking back, our pricing decision was consequential in that it really set us up for where we are now.
[00:14:26.480 --> 00:14:32.560] I think, yes, I think now making changes feels so consequential.
[00:14:32.560 --> 00:14:36.960] Like, there's part of this machine that none of us even understand.
[00:14:36.960 --> 00:14:41.760] And jiggling any of it makes me nervous.
[00:14:41.760 --> 00:14:42.960] Like, any of it.
[00:14:42.960 --> 00:14:47.200] It's infrastructure changes make me nervous.
[00:14:47.200 --> 00:14:51.200] Any sort of changes to the signup flow make me nervous.
[00:14:51.520 --> 00:14:57.760] Any sort of changes to onboarding, any sort of changes to pricing.
[00:14:58.080 --> 00:15:00.480] And we've considered a lot of them.
[00:15:00.800 --> 00:15:04.880] You know, at one point, it was like, maybe we should try.
[00:15:05.200 --> 00:15:15.920] A lot of our competitors have something to the effect of free to sign up, no credit card up front, and you can publish your first episode for free.
[00:15:16.240 --> 00:15:22.720] It's like, oh man, there's something about that that you might get way more inbound because then people can try it out.
[00:15:22.720 --> 00:15:32.400] And I think ultimately we decided that wasn't a good decision because we already have a signup flow that's really working well.
[00:15:32.400 --> 00:15:34.560] And like, again, don't jiggle it.
[00:15:34.560 --> 00:15:47.840] And also, just like, I don't think it would actually improve the numbers that we care about, which is new paying customers and retention and monthly revenue.
[00:15:47.840 --> 00:15:54.560] But there was a big part of that decision where we're like, we just don't want to change this because that's a massive risk.
[00:15:54.560 --> 00:15:56.640] And you make that choice.
[00:15:56.640 --> 00:16:10.040] It's like that all of a sudden, you could be go from right now, we have about a 75% conversion rate from trial to paid over a 14-day free trial.
[00:16:10.040 --> 00:16:21.880] So you can already imagine, like, if you made that free, if you added a freemium plan, those people might not convert for three months, six months, two years, whatever.
[00:16:22.200 --> 00:16:24.360] And so it could really throw you off.
[00:16:24.360 --> 00:16:26.360] So it would throw off your 75%.
[00:16:26.360 --> 00:16:36.360] Your 75% is definitely going to go down because you're putting so many more people into the funnel and you're making it at so much less of a commitment level.
[00:16:36.360 --> 00:16:40.840] So, you know, you're going to, you're going to mess with that number just by virtue of making that change.
[00:16:40.840 --> 00:16:49.240] And you should, if you're going to go through it, you should prepare yourself for the emotional impact that comes from seeing a number go from 75% to like 30 or something, right?
[00:16:49.240 --> 00:16:49.720] Yeah.
[00:16:50.360 --> 00:16:55.240] But you're also putting a lot more bets into a pipeline, a marketing pipeline.
[00:16:55.240 --> 00:17:08.360] You're also getting a lot more interest that gives you, as the person of the group who is responsible or maybe like cares about customer outreach, a lot of opportunities.
[00:17:08.360 --> 00:17:10.760] Opportunities that you don't necessarily get right now.
[00:17:10.760 --> 00:17:13.960] Like right now, you get the opportunity to go talk to, you were just talking about, right?
[00:17:13.960 --> 00:17:18.280] Like talking to somebody who they just published their first episode.
[00:17:18.600 --> 00:17:26.360] You're going to get a different type of customer, a different type of person who starts their free trial and then never converts for three months.
[00:17:26.360 --> 00:17:38.840] And that'd be an interesting person to go talk to because instead of you getting motivation from them having started it, you're going to be the one who's going to be giving them the motivation to make it happen.
[00:17:39.080 --> 00:17:39.560] Interesting.
[00:17:39.560 --> 00:17:59.760] It's a very different kind of place for you to be, but might be a very interesting thing for you to learn because that segment of the market exists of people who think a podcast would be cool, but get as far as, oh, you want me to put in a credit card?
[00:17:59.760 --> 00:18:01.280] No, I'm not gonna do that.
[00:18:01.280 --> 00:18:02.720] And then back off.
[00:18:02.720 --> 00:18:03.360] Yeah.
[00:18:03.360 --> 00:18:32.000] I think in this particular case, though, this is where my instinct or my gut was, once I thought about it and once I talked about it with the team, I think our instincts here were actually correct in that, especially for creator businesses, what you really want is the most self-motivated customer.
[00:18:32.000 --> 00:18:34.800] Like you don't want to have to motivate the customer.
[00:18:34.800 --> 00:18:44.400] And the credit card up front, if we weren't getting enough trials every month, I think then it would be like, we got to solve that problem.
[00:18:44.400 --> 00:18:48.480] But this was a case of like, but we don't have that problem.
[00:18:49.200 --> 00:18:51.280] We get hundreds of trials.
[00:18:51.920 --> 00:19:09.120] And I think my instinct there in terms of just human behavior and human psychology is the money, like people paying up front actually is a motivating factor in unto itself.
[00:19:09.120 --> 00:19:12.240] So it both attracts people that are highly motivated.
[00:19:12.240 --> 00:19:17.440] And once they're paying for it, it's more likely that they'll continue with it.
[00:19:17.440 --> 00:19:18.720] And we've seen these in the numbers.
[00:19:18.720 --> 00:19:30.760] Like, if you look at Spotify's free hosting, those shows have less episodes per feed and kind of fade out faster than an average transistor customer.
[00:19:31.000 --> 00:19:37.640] Don't get me wrong, I wasn't suggesting that like there was a huge business opportunity to be had by making that change.
[00:19:37.640 --> 00:19:49.880] I was mostly trying to point out a change like that can have a meaningful impact on where you and the team derive motivation to show up at work every day.
[00:19:49.880 --> 00:20:02.280] Even if, because again, my suspicion is that you making that change, while it makes that number go from 75% conversion down to 30%, in terms of actual people coming through the funnel and completing the thing, it's probably actually not that different.
[00:20:02.280 --> 00:20:08.920] Your money, your business doesn't actually necessarily change all that much, even though your metrics change in a way that feels bad.
[00:20:08.920 --> 00:20:16.040] But you may have made a decision that helps you and the team get access to a thing that gives you more motivation, not less.
[00:20:16.040 --> 00:20:42.280] Yeah, but this is the, this would actually be an interesting thing to talk to you about because I think over the past couple years, one thing I've realized, I started doing more one-on-one calls with people on the team and also just trying to, you know, during team retreats and other things understand people's personal motivation.
[00:20:42.280 --> 00:20:49.160] And a lot of this initially came out of Helen, who's our kind of lead customer success person.
[00:20:49.640 --> 00:20:52.440] Her and I started doing one-on-one calls.
[00:20:52.440 --> 00:21:00.280] And then she gave me this great document, which was how to best work with me, basically.
[00:21:00.280 --> 00:21:02.920] And it was divided into sections.
[00:21:03.240 --> 00:21:08.120] One section was: here's what really fires me up.
[00:21:08.440 --> 00:21:15.000] Here's the other section was: you know, here's stuff I can do that I'm good at, but it's kind of neutral.
[00:21:16.160 --> 00:21:20.480] And then at the bottom, here's stuff that really demotivates me.
[00:21:20.480 --> 00:21:31.840] And what I found fascinating about it is that I had been giving her all this stuff in the demotivating category because for me, those things were motivating.
[00:21:31.840 --> 00:21:39.280] So I felt like I was giving her the best jobs, you know, like these are the best things.
[00:21:39.600 --> 00:21:42.720] But in reality, she's like, that stuff doesn't fire me up at all.
[00:21:42.720 --> 00:21:55.680] And the stuff that she actually loves is coming up with procedures, process, research projects, things that have a very defined scope.
[00:21:55.680 --> 00:22:03.600] And, you know, I was sending things like, I want you to go out and build relationships with all of the possible affiliates.
[00:22:03.600 --> 00:22:06.000] And she's just like, what is that?
[00:22:06.000 --> 00:22:08.720] You know, and, but for me, that's very motivating.
[00:22:08.720 --> 00:22:13.280] You know, I love these kind of unbounded things.
[00:22:13.600 --> 00:22:20.320] And so I'm wondering if, like, is there even such thing as team motivation?
[00:22:20.320 --> 00:22:27.440] Or at the end of the day, is it really all come down to individual motivation?
[00:22:27.440 --> 00:22:30.160] Like, what motivates us individually?
[00:22:30.480 --> 00:22:41.760] And it's kind of like the owner's job to just figure out a direction for the product and the company and everything.
[00:22:41.760 --> 00:22:55.440] And then align that or match that up with the individual's strengths, abilities, desires, motivations.
[00:22:55.760 --> 00:22:56.640] What do you think?
[00:22:56.640 --> 00:22:59.440] I mean, what you're describing is the job of a manager.
[00:22:59.440 --> 00:22:59.680] Yeah.
[00:23:00.040 --> 00:23:12.680] It's like that is your job is to, as a manager, is to understand your direct reports strengths and weaknesses and what they care about, what they want.
[00:23:12.680 --> 00:23:22.040] You should have some goals for them too that maybe stretch them in ways that they don't really see as being valuable, but you can sort of foresee that this is a way that they will sort of grow.
[00:23:22.440 --> 00:23:30.120] I think it's natural for like business people to think about all of those things in terms of like business goals and objectives.
[00:23:30.920 --> 00:23:34.360] When you think in those terms, it feels very manipulative, I find.
[00:23:35.000 --> 00:23:40.440] I find myself wanting to think much more in terms of like the individual that I'm managing.
[00:23:40.440 --> 00:23:43.480] You know, a lot of that stuff is sussed out exactly like you're doing.
[00:23:43.480 --> 00:23:45.480] You have regular one-on-ones with people.
[00:23:45.480 --> 00:23:50.520] Those one-on-ones are you try and have them be like normal human conversations.
[00:23:50.520 --> 00:23:54.600] And during the course of those conversations, this kind of stuff comes out.
[00:23:54.600 --> 00:24:05.400] As you start to do this more often, you start to make mental notes for yourself of, oh, here's some things that, like that thing that Helen put together for you is awesome.
[00:24:05.720 --> 00:24:14.360] I've only heard of that happening like two or three times in my entire career of someone who came to somebody and was like, hey, I did this thing and here's what, and it's always great.
[00:24:14.360 --> 00:24:16.520] I always, I love to see that.
[00:24:16.520 --> 00:24:23.960] I find that I am not able to really take that stuff into account until I've internalized it for them too.
[00:24:23.960 --> 00:24:32.200] And, you know, sometimes even that list is, it's like filtered through their own sort of self-bias.
[00:24:32.200 --> 00:24:38.600] Like, like you know, it requires a certain amount of self-uh awareness to like put that list together.
[00:24:38.600 --> 00:24:44.760] And sometimes there's some blind spots that cause some things to be in different areas of that list, right?
[00:24:44.960 --> 00:24:56.880] And again, as a manager, I think that's your job is to sort of start to suss that stuff out and then to put challenges in front of people that help them get to whatever that next thing is.
[00:24:56.880 --> 00:25:02.080] And then, you know, as a side effect, you end up getting the things the business needs too.
[00:25:02.960 --> 00:25:11.840] Because again, better, highly motivated people perform better and do all this, all of the kinds of things that you're looking for and that you need out of your business.
[00:25:11.840 --> 00:25:18.800] I think having because I've hired now, I've hired, well, we hired Helen in the UK.
[00:25:19.120 --> 00:25:21.680] John is in Chicago.
[00:25:21.680 --> 00:25:23.040] Then we hired Jason.
[00:25:23.040 --> 00:25:25.280] And Jason was in Ohio.
[00:25:25.280 --> 00:25:27.600] Now he's kind of in the Chicago area.
[00:25:27.600 --> 00:25:31.600] Then we hired Josh, who's in Langley.
[00:25:31.600 --> 00:25:34.480] And then we hired Michael, who's here in Vernon.
[00:25:34.480 --> 00:25:46.560] And the interesting thing about having Michael here is we initially, when we hired him, we said, okay, well, he's interested in engineering.
[00:25:46.560 --> 00:25:49.680] Why don't we hire him as a support engineer?
[00:25:50.160 --> 00:26:01.520] His primary task will be, you know, doing customer success, but then maybe we can start to give him more web development projects as a way of kind of filling out what he wants.
[00:26:02.160 --> 00:26:14.320] And we started to do that, but we realized that the nature of customer success at Transistor is that you're in live chat all day.
[00:26:14.320 --> 00:26:17.360] And so you're constantly having your attention taken off.
[00:26:17.360 --> 00:26:25.280] And he really likes, he actually legitimately enjoys being in live chat all day.
[00:26:25.600 --> 00:26:27.840] And he came up with this other idea.
[00:26:27.840 --> 00:26:47.960] So he just, the advantage of him being here in Vernon is that he can knock on my door and this office and come in and say, hey, I'm wondering if I could talk to you about something and then say, you know, we've been trying this, but it's just so hard to like for me to focus on it.
[00:26:47.960 --> 00:26:51.960] But I've been getting on some of these Zoom calls with customers and I love that.
[00:26:51.960 --> 00:26:56.440] Like, is that something that you would like me to do more of maybe?
[00:26:56.760 --> 00:26:59.640] And I was like, hell yes.
[00:26:59.640 --> 00:27:02.280] Like, that would be incredible.
[00:27:02.600 --> 00:27:28.600] And, you know, it led to conversations about jobs to be done theory and recommending some books and even talking about in terms of, you know, he's just starting his career in tech, but in an overall arc of a tech career, the people that learn these kind of customer interview skills end up being great product managers and all these other things.
[00:27:28.600 --> 00:27:32.520] So it ended up being this kind of amazing conversation.
[00:27:32.520 --> 00:27:41.720] And it came up because he's here and he was able to knock on my door and go, hey, like, it was just like a passing hallway conversation.
[00:27:42.040 --> 00:27:45.560] It is a little bit harder to orchestrate those.
[00:27:46.120 --> 00:27:50.680] You have to be a lot more mindful about it when it's all remote.
[00:27:50.680 --> 00:27:58.520] I find like there's just some stuff in so many ways, remote work is amazing.
[00:27:58.520 --> 00:28:02.200] And in so many ways, it just sucks so bad.
[00:28:02.200 --> 00:28:03.320] And this is one of them.
[00:28:03.320 --> 00:28:19.680] It's just like, oh, like, because even when I'm not feeling particularly motivated or proactive, when you're co-located, there's always the reactive option, which is somebody knocks on your door and you have to react to it.
[00:28:20.000 --> 00:28:37.040] But yeah, I think that illustrates part of this idea of, you know, with a team anyway, how you end up discovering what fires people up and what motivates them.
[00:28:37.360 --> 00:28:52.960] The other tricky part with all of this is that for both owners and employees, is that the trajectory of your personal motivation and desires has to somewhat align with the trajectory of the company.
[00:28:52.960 --> 00:28:54.320] Trajectory in what way?
[00:28:54.320 --> 00:29:16.320] In the way of like, if it was my personal dream, for example, to be the CEO of a 500-person company, that is very unlikely to happen based on Transistors' current trajectory.
[00:29:16.320 --> 00:29:41.440] Like, so if that was a legitimate desire I had, or I've had friends who have recently, this has been a weird year for bootstrapped self-funded companies because my understanding is almost the entire founding team at Tuple, maybe everybody, have stepped away from the business, have kind of retired.
[00:29:41.440 --> 00:29:49.200] My friend Paul Jarvis just announced that he's retiring as founder of Fathom Analytics.
[00:29:49.200 --> 00:29:51.280] What does retirement mean in this context?
[00:29:51.280 --> 00:29:58.800] In this context, his partner is buying him out and he is no longer going to be an active partner in the business.
[00:29:58.800 --> 00:30:04.200] He might, the company might contract him to do some design work, but he is out.
[00:30:04.360 --> 00:30:09.240] This is an exit of sorts, but not like permanent retirement or whatever.
[00:30:09.240 --> 00:30:11.560] No, no, no, but retiring from the company.
[00:30:11.560 --> 00:30:16.840] I think this retirement, founders retiring from the companies they started is the trend.
[00:30:17.080 --> 00:30:24.760] Matt Wensing at Summit also just announced that he was retiring from the company.
[00:30:24.760 --> 00:30:28.200] In this case, I think either selling the company or shutting it down.
[00:30:28.200 --> 00:30:31.560] And he's taken on a different role.
[00:30:31.880 --> 00:30:50.040] So my point with that was, I think in a lot of cases, the founders were realizing, like for Ben at Tuple, one thing he realized is that he did Tuple is a product for remote teams to do screen sharing.
[00:30:50.040 --> 00:30:52.600] But Ben really didn't enjoy remote work.
[00:30:52.600 --> 00:30:55.160] He wanted a co-located team.
[00:30:55.160 --> 00:31:06.440] And so in his case, his kind of aspirations and what motivated, what he felt would motivate him didn't align with the trajectory of the company.
[00:31:07.000 --> 00:31:11.160] There was no way to make that happen.
[00:31:11.480 --> 00:31:20.360] And so the natural step was for him to retire as CEO and still be an owner, but not be active in the company.
[00:31:20.360 --> 00:31:23.880] This isn't like because the company's not doing well or whatever, either, right?
[00:31:24.280 --> 00:31:25.800] This is company's doing well.
[00:31:25.800 --> 00:31:34.920] It's just there's a divergence between, or a realization maybe of this distance between the motivation of the founder and the trajectory of the company.
[00:31:34.920 --> 00:31:36.520] That totally makes sense.
[00:31:36.840 --> 00:31:46.960] But at the top level, at the lower levels of your organization, I don't know that there's, it's much more difficult for that large of a gap to show up.
[00:31:47.200 --> 00:32:01.680] You're still going to have them, but I think it's not as common for like, you know, a senior software engineer in a company with whatever to be like, oh, you know, I should really be CEO.
[00:32:01.680 --> 00:32:03.440] But they're looking for the next level up.
[00:32:03.440 --> 00:32:04.080] You know what I mean?
[00:32:04.880 --> 00:32:06.560] Yeah, the next level up.
[00:32:06.560 --> 00:32:16.480] Or, I mean, I've been on teams where, you know, some of the folks wanted to really wanted to work in a certain tech stack.
[00:32:16.480 --> 00:32:21.360] And it was like, well, that's not going to match the trajectory of the company.
[00:32:21.360 --> 00:32:26.960] Like, we're not going to change our whole tech stack for that desire.
[00:32:27.280 --> 00:32:34.560] Or, I mean, I've also worked for companies where I really desired to have more remote, flexible work.
[00:32:34.560 --> 00:32:41.680] And the company is like, that just doesn't fit with what we're doing.
[00:32:42.000 --> 00:32:52.160] So there is a tricky tension here, I think, both on the ownership level and on an individual contributor's level.
[00:32:52.160 --> 00:33:13.600] That in general, the most important desires in your life need to be somewhat compatible with whatever this industry, this product category, this particular company, this particular product can provide.
[00:33:13.920 --> 00:33:23.200] And then there's within that, there's the just the for owners, I think that might be generally true.
[00:33:23.200 --> 00:33:31.560] And then there's this question of like, okay, within this, these constraints, how can I be more motivated at work?
[00:33:32.200 --> 00:33:55.400] And then for employees, it's within these constraints, how can I, you know, make sure that I'm noticing those kinds of things, like instead of forcing Michael to continue to work on web development projects, being like, oh no, like this other thing you are interested in is totally aligned with what we care about.
[00:33:55.720 --> 00:33:59.320] And a lot of people don't want to get on Zoom calls with customers.
[00:33:59.320 --> 00:34:03.320] So if you have that energy and you want to do that, God bless you.
[00:34:03.320 --> 00:34:05.240] Like, please do that.
[00:34:05.240 --> 00:34:08.600] I, you can do that, you know, forever if you'd like.
[00:34:08.600 --> 00:34:14.680] I was reflecting on like at Home Chef, or like at a company that is, that is a little larger than where you're at.
[00:34:14.680 --> 00:34:15.000] Yeah.
[00:34:15.000 --> 00:34:16.120] How big was Home Chef?
[00:34:16.120 --> 00:34:22.520] The Home Chef engineering team when I left was 45, almost 50.
[00:34:22.520 --> 00:34:22.920] Okay.
[00:34:22.920 --> 00:34:26.360] And the tech team as a whole was almost 100.
[00:34:27.160 --> 00:34:27.720] Wow.
[00:34:27.720 --> 00:34:30.600] My team was half of the tech team.
[00:34:30.600 --> 00:34:31.080] Wow.
[00:34:31.080 --> 00:34:37.320] And then like in terms of like relative to the rest of the company, I think our corporate team was somewhere around 500.
[00:34:37.320 --> 00:34:48.680] And then our plant team, like the people who are like in the plants, packing boxes and stuff, were, I think that was somewhere in the neighborhood of 3,000-ish people.
[00:34:48.680 --> 00:34:52.120] And some number of those people were, what do you call it?
[00:34:52.120 --> 00:34:54.360] Part-time or temporary or seasonal.
[00:34:54.360 --> 00:34:57.000] Like there, you know, that number sort of like fluctuates a bunch.
[00:34:57.000 --> 00:34:58.520] But like just to situate you.
[00:34:58.840 --> 00:35:00.040] Big company.
[00:35:00.040 --> 00:35:00.600] Yeah.
[00:35:01.000 --> 00:35:11.960] We still felt like a small company though, because again, compared to the competitors that we had, HelloFresh, their tech team was over a thousand people.
[00:35:12.440 --> 00:35:18.400] So, you know, some order of two orders of magnitude larger or an order of magnitude larger than ours.
[00:35:14.920 --> 00:35:20.240] And they were interested in growing.
[00:35:20.560 --> 00:35:25.200] So we still felt scrappy and small by comparison.
[00:35:27.040 --> 00:35:31.760] So it's an interesting, everything I think is a little bit about perspective.
[00:35:31.920 --> 00:35:48.480] But what I was getting to is like, when you're a team of that size, you start to run into, I think, more of the circumstances, like you're working in a giant code base, and that code base can't, you can't, to your point, you're not going to go, we're not going to rewrite it in some other framework or something like that.
[00:35:48.480 --> 00:35:50.000] It's going to stay what it is.
[00:35:50.000 --> 00:35:51.440] You either like it or you don't.
[00:35:51.440 --> 00:35:57.040] You have to find ways of showing people that there are ways to be motivated, even about the job that they're doing today.
[00:35:57.680 --> 00:36:12.960] And I found when I was talking to engineers of all levels, oftentimes what I would tell them is, yeah, occasionally we're going to do a big project and you're going to get an opportunity to sort of like lead that project and that's going to be great.
[00:36:12.960 --> 00:36:14.720] We only get a few of those a year.
[00:36:15.280 --> 00:36:19.440] We don't get like one of them so that everybody can lead a project.
[00:36:20.560 --> 00:36:36.320] So in the in between times, when you're not leading a project, you get an opportunity to do something that, yeah, maybe you've done it 100 times before, but much like martial arts or something like that, where you like practice the same thing over and over and over again.
[00:36:36.320 --> 00:36:54.800] And every single time you try and do it is an opportunity to perfect that one little thing or to remind yourself of the fundamentals of the thing that you're doing or to take somebody else who's who's more junior than you and bring them along and show them how to do a thing that they're like for them that is like brand new to them and they're super excited.
[00:36:54.800 --> 00:36:57.240] You can draft off of that motivation.
[00:36:56.960 --> 00:36:57.480] Yeah.
[00:36:58.360 --> 00:37:11.400] It's, you know, there's all these like little tricks to try and make the mundanity of the everyday work a day job that you just kind of have to do because it's the stuff that keeps the business moving.
[00:37:11.720 --> 00:37:14.840] Hey, how come your team doesn't have their own podcast?
[00:37:14.840 --> 00:37:19.800] Head over to Transistor and use my coupon, transistor.fm/slash justin.
[00:37:19.800 --> 00:37:23.880] You'll get 15% off your first year of podcast hosting.
[00:37:24.200 --> 00:37:35.320] I think that point about it, there's it does seem like there are some features that really help with ongoing motivation.
[00:37:35.320 --> 00:37:45.240] And one thing I've been reflecting on is over the summer, I hired this recent university grad simply because he needed a job.
[00:37:45.400 --> 00:37:48.760] He had no, he just graduated.
[00:37:48.760 --> 00:37:51.240] It's hard out there for juniors.
[00:37:51.240 --> 00:37:54.920] And I said, well, I've got an idea for a project.
[00:37:54.920 --> 00:37:59.080] I'll pay you out of my own money to build it.
[00:37:59.400 --> 00:38:05.240] And then you'll have something to put on your resume and have something to put in your portfolio.
[00:38:05.240 --> 00:38:08.040] And so we did this project together.
[00:38:08.360 --> 00:38:15.400] And the, which we launched, it's called swagfan.com.
[00:38:15.720 --> 00:38:30.760] And what I found was he's 20, he was 27, so not a young kid, but I just couldn't believe how much energy he had compared to somebody who's in their 40s.
[00:38:30.760 --> 00:38:37.080] It just reminded me of that kind of like lightning bolt energy.
[00:38:37.080 --> 00:38:44.480] And just to feel like, as an older, wiser person, I could just direct this energy ever so slightly.
[00:38:44.280 --> 00:38:49.040] And the things he didn't know were fascinating to me.
[00:38:49.600 --> 00:38:59.520] You know, just like that, he had a, he was a fairly competent web developer, but there's just all of these things he had never experienced or never touched.
[00:38:59.520 --> 00:39:07.760] Or, and, you know, his instincts are still quite, you know, they're not quite there, they're developing.
[00:39:07.760 --> 00:39:13.760] And so it was very fun to have somebody who you could say you could meet with them.
[00:39:13.760 --> 00:39:19.280] And because of time restraints, like constraints, we would meet maybe once a week.
[00:39:19.280 --> 00:39:20.400] Okay, let's show them what you've done.
[00:39:20.400 --> 00:39:21.280] Oh, that's interesting.
[00:39:21.280 --> 00:39:23.440] Oh, it's interesting that you did it that way.
[00:39:23.440 --> 00:39:27.760] Well, here's some other thoughts about that, but let's just keep it this way, just to see what happens.
[00:39:27.760 --> 00:39:31.760] And then we, and then I'd say, well, and here's a bunch of things.
[00:39:31.760 --> 00:39:34.720] Here, let's, here's some things you can work on.
[00:39:35.040 --> 00:39:40.640] And he would go away and come back, and he'd just have to solve so many problems on his own.
[00:39:40.640 --> 00:39:44.880] And it was just so interesting to me.
[00:39:44.880 --> 00:39:50.640] And then I contrasted that with, what's the average of 44 and 27?
[00:39:52.400 --> 00:39:56.160] Average of 44 and 27.
[00:39:56.400 --> 00:39:57.520] 35.5.
[00:39:57.520 --> 00:40:00.960] Okay, so our average age was 35.5.
[00:40:00.960 --> 00:40:06.400] And then I reflected on the average age of an employee at Transistor, which is in the 40s.
[00:40:06.720 --> 00:40:11.120] I think our youngest person is in their late 30s.
[00:40:11.120 --> 00:40:28.400] And so one thing that I have been thinking about, I've talked about with John, it's like, maybe we do need to just get some junior interns or some summer school, summer students or something in here because it's that feature alone could be motivating.
[00:40:28.400 --> 00:40:38.280] Like Swag fan, as a project or product was interesting, but it's like not the, it's not like I was like, oh, this product's going to change the world.
[00:40:38.280 --> 00:40:40.600] It was just like something I wanted for myself.
[00:40:40.600 --> 00:40:55.560] And, but what was motivating and energizing was working with Ferdinand, this graduate who was just like, you know, just having that energy was so exciting.
[00:40:55.560 --> 00:41:00.120] And so yeah, I've been thinking about what are some of those elements we can bring in.
[00:41:00.440 --> 00:41:09.560] It's also interesting talking to other people at other companies and going, you know, like what makes you want to stay there or what motivates you to stay there.
[00:41:09.560 --> 00:41:13.720] And some of it is just very intangible.
[00:41:13.720 --> 00:41:26.760] Like, you know, I love that we do a team retreat every year or I just love that the rest of my team is wakes up eight hours after me and I get to like have these long interrupted periods of work.
[00:41:26.760 --> 00:41:29.000] Like everyone has those things, you know?
[00:41:29.000 --> 00:41:35.800] So I am a huge proponent of having junior members of your team, people, people earlier in their career.
[00:41:36.600 --> 00:41:41.960] I know a lot more about that in the engineering world than I do about like other disciplines.
[00:41:41.960 --> 00:41:49.960] My suspicion is that this works is like regardless of discipline, but I know for sure it works really well in the engineering world.
[00:41:49.960 --> 00:41:50.360] Yeah.
[00:41:50.360 --> 00:41:52.600] I am self-taught as an engineer.
[00:41:52.600 --> 00:41:53.240] Okay.
[00:41:53.240 --> 00:42:03.320] And so that predisposed me to being very willing and excited about the developer boot camps that came up 10, 15 years ago.
[00:42:03.320 --> 00:42:03.800] Yeah.
[00:42:04.120 --> 00:42:08.720] So I got involved in those very early as like a mentor and like helping.
[00:42:08.720 --> 00:42:24.640] And like this idea of like anybody can sort of teach themselves how to do something with like a little bit of mentorship and like with the right amount of curiosity and tenacity and the right attitude, like those kinds of things all are what propels somebody through those like super early stages of growth.
[00:42:25.360 --> 00:42:37.200] And that I also was watching companies be very, you know, everyone was looking for the ninja rock star, you know, senior engineer, the one engineer is going to 10x the whatever.
[00:42:37.200 --> 00:42:37.760] Yeah.
[00:42:37.760 --> 00:42:40.640] So I was always predisposed to being sort of like very much against that.
[00:42:40.640 --> 00:42:52.080] When I had an opportunity to build a team at Home Chef, we built it from, I mean, HomeChef as a company started from one of those boot camp grads who like went and built the beginnings of it himself.
[00:42:52.080 --> 00:42:52.800] That was the founder.
[00:42:52.800 --> 00:42:57.120] That was the founder, which I, he was a, he was assigned to me.
[00:42:57.120 --> 00:42:58.720] I was his mentor in boot camp.
[00:42:58.720 --> 00:43:02.240] So I got to watch him go from like do all of this in the very beginning.
[00:43:02.720 --> 00:43:12.160] The very interesting thing, like if you talk to tech founders, early startup people, like and they're and they're like, let me go hire my first engineer.
[00:43:12.320 --> 00:43:16.960] None of them would tell you, hire a boot camp grad as your first engineer.
[00:43:16.960 --> 00:43:18.240] HomeChef didn't.
[00:43:18.240 --> 00:43:33.360] We started with the very first full-time engineer was another guy that I mentored and referred to the founder who was only a couple years out from boot camp and had had a couple of experiences, but like not a ton.
[00:43:34.880 --> 00:43:43.520] But you know, even before that, that guy was like hiring his friends, hiring other people who like, who do you know that has any of these skills whatsoever?
[00:43:43.520 --> 00:43:47.840] You know the guy who's going through the boot camp with you, and like you'd fight through it together.
[00:43:48.080 --> 00:43:56.480] The beginning of HomeShift started with more junior engineers than you know, any other startup that I had been a part of, right?
[00:43:56.440 --> 00:44:27.560] Yeah, and there's something to that, like it being in the culture of the company, this idea of anybody we're gonna care about the attitude and the motivation and the what do you call it, the curiosity and tenacity to look outside of the boundaries of these skills that you have and in service of like just doing more, doing better, following your curiosity and help and having that be directed about making this business go to whatever the next level is.
[00:44:27.560 --> 00:44:40.840] And so, when I had an opportunity to build that team with the CTO, who was also very much on board with this, I think it was our fourth engineer that we hired was an apprentice, like another person, like right out of boot camp.
[00:44:40.840 --> 00:44:43.080] They were there, we were their very first job.
[00:44:43.080 --> 00:44:49.240] Even there was a front-end guy that we'd hired before that who had no back-end experience whatsoever.
[00:44:49.240 --> 00:44:58.040] And from within like two weeks of the dude starting, I was like, Let's, you know, he starts asking questions like, How does this controller work in Rails?
[00:44:58.040 --> 00:45:00.840] And I'm like, let me tell you about model view control, whatever, right?
[00:45:00.840 --> 00:45:01.320] Yeah, yeah.
[00:45:01.320 --> 00:45:07.880] Like, I feel, I feel like I got an opportunity to like teach somebody Rails from the very beginning.
[00:45:07.880 --> 00:45:17.400] The thing about that for me is that exactly other things we've been talking about, you get to draft off of that energy and that excitement.
[00:45:17.400 --> 00:45:25.880] Like the excitement that comes from someone going from nothing to hello world when that is when they've never been able to do it before.
[00:45:26.680 --> 00:45:34.120] They're so excited in a way that a senior engineer who've done that, who's done that 75,000 times can't possibly be excited about that.
[00:45:34.120 --> 00:45:42.040] But put that person next to a new person who's just learning that, and like that, the glow that comes off of that is infectious.
[00:45:42.040 --> 00:45:42.840] Yes, yes.
[00:45:42.880 --> 00:46:13.680] Well, I mean, I'm experiencing this with, again, with Michael doing these customer interviews is, you know, it reignited my excitement and passion about doing this kind of customer research and to get to teach him all of these things that I've thought a lot about and I've written a lot about, but haven't really, I'm like dusting off all this old things.
[00:46:13.680 --> 00:46:44.240] And it's reignited some excitement for me in like, oh, let's look at this transcript and look at the emotional triggers or the emotional nudges that move people along to the point where at some point way down that trail, they're taking out their credit card on the transistor website.
[00:46:44.240 --> 00:46:47.200] Like that's so fascinating to me.
[00:46:47.200 --> 00:46:51.040] And so, yeah, I've felt this energy.
[00:46:51.360 --> 00:47:07.360] And yeah, it'd be interesting to try to like operationalize this by saying, you know, okay, every summer we're going to hire one or two people or one or two, you know, interns or summer students or something like that.
[00:47:07.360 --> 00:47:19.000] And getting some of that energy and bringing down the average age of, you know, the trade.
[00:47:19.000 --> 00:47:20.480] We're a very old team.
[00:47:20.480 --> 00:47:28.600] Like, for a tech team, we're, you know, this is like nobody is in their 20s.
[00:47:28.400 --> 00:47:32.760] You keep saying age, and I know exactly what you're talking about.
[00:47:33.320 --> 00:47:37.560] For myself, I would shift that to longevity in a career.
[00:47:37.560 --> 00:47:44.840] Like, only because the goal should be that everybody finds their way to beginner's mind.
[00:47:44.840 --> 00:47:45.480] Yeah.
[00:47:45.800 --> 00:47:46.280] Right?
[00:47:46.280 --> 00:47:47.720] Like, I don't care what age you are.
[00:47:47.720 --> 00:47:55.240] I hope that I never retire this part of my brain that is excited and curious and interested in like learning new things.
[00:47:55.240 --> 00:47:55.800] Yeah.
[00:47:55.800 --> 00:48:07.960] I might practice that in different ways as I get older and older, but I want to, that's, to me, that's like the goal in life is to like constantly find a way to engage your curiosity.
[00:48:07.960 --> 00:48:08.360] Yeah.
[00:48:08.360 --> 00:48:19.480] To me, the benefit of doing this thing that you're talking about is that it reminds everybody in the company about that it's okay to be that beginner person again.
[00:48:19.960 --> 00:48:21.560] That's just so valuable.
[00:48:21.560 --> 00:48:23.800] I have one more story if you're willing to hear.
[00:48:23.880 --> 00:48:24.360] Sure, yeah.
[00:48:24.360 --> 00:48:26.440] And that is, well, two.
[00:48:26.440 --> 00:48:33.960] The first is one of the most, like, I keep coming back to this experience when I was a mentor at one of the boot camps.
[00:48:33.960 --> 00:48:45.800] I would spend all day, I was working at Group One at the time in their giant monolith application that was, you know, all kinds of fun to work in, but well above me in terms of skill set.
[00:48:45.800 --> 00:48:46.120] Yeah.
[00:48:46.120 --> 00:48:56.120] So like I would be there and spend all day beating my head up against some problem that I just couldn't find a way to solve for any number of reasons.
[00:48:56.120 --> 00:48:57.160] And it was so frustrating.
[00:48:57.160 --> 00:49:03.880] I would leave the office feeling so dejected about, I mean, like all the imposter syndrome stuff, right?
[00:49:03.880 --> 00:49:06.360] Like, how could I, I thought I was a senior engineer.
[00:49:06.360 --> 00:49:09.560] There's how can I possibly not know how to get through blah, blah, blah, whatever.
[00:49:09.560 --> 00:49:14.760] And then I would like to walk across the city and go meet with my student.
[00:49:15.600 --> 00:49:23.280] And, you know, he would, I would encounter him experiencing the exact same problem, except it was, I don't know the difference between instance variables and classrooms.
[00:49:23.280 --> 00:49:23.440] Yeah.
[00:49:23.680 --> 00:49:24.800] And I'm like, dude, I got you.
[00:49:25.280 --> 00:49:29.680] And I would leave that experience going, like, oh, I am still good at what I do.
[00:49:30.160 --> 00:49:35.680] There is still this depth of knowledge that's underneath there that is so valuable.
[00:49:35.680 --> 00:49:51.760] We forget that the teaching part is the way we get to like, and a little bit like rehashing the beginner stuff is the way that you remind yourself of just how much you have learned and grown, whatever.
[00:49:52.240 --> 00:49:58.880] It's a thing that I try and emphasize with: we had an apprenticeship program at HomeChef.
[00:49:59.200 --> 00:50:15.440] Over the course of the like nine years or whatever that I was there, we had, I think, upwards of 15 apprentices come through, and every single one of them ended up becoming a software engineer one on our, sorry, all but one.
[00:50:15.440 --> 00:50:18.320] And that was not because they were unworthy.
[00:50:18.320 --> 00:50:21.120] It was because we didn't have a position I could put them into.
[00:50:21.120 --> 00:50:24.160] All of them became software engineer ones.
[00:50:24.480 --> 00:50:28.640] Most of them have stayed at the company for a significant portion of time.
[00:50:28.640 --> 00:50:31.200] I mean, you know, five, six, seven years.
[00:50:33.040 --> 00:50:33.920] It's great.
[00:50:33.920 --> 00:50:48.160] One of the things that I would tell those apprentices almost as soon as they would like get into that software engineer one and we had another apprentice coming up behind them was your job is to be that person's buddy.
[00:50:48.160 --> 00:50:52.880] Your job is to help that person through all the things that you just learned.
[00:50:52.880 --> 00:51:01.080] And it's funny, you would see this like step-level jump in confidence, in motivation, in all of these things.
[00:51:01.080 --> 00:51:06.360] It's like when you're in it, you forget to notice just how far you've come.
[00:51:06.360 --> 00:51:18.920] I kind of wonder if the same is true, actually, of like business owners and founders like you, where every day is like a little bit of a not a slog, but it's like it's incremental.
[00:51:18.920 --> 00:51:29.480] And you don't, it's hard to take stock of like just how far you've come unless you're having conversations with people who are at a different level or an earlier point in that, and you get an opportunity to retrain.
[00:51:29.480 --> 00:51:30.200] I think you're right.
[00:51:30.200 --> 00:51:43.480] One of the things that I learned at Home Chef in the last, gosh, it was in like 2023 sometime, like kind of like right around fall, like October-ish.
[00:51:43.480 --> 00:51:47.880] So we were like just before Thanksgiving, you know, break kind of thing.
[00:51:47.880 --> 00:51:49.800] I had misconfigured our email.
[00:51:49.800 --> 00:51:55.240] And so we had this admin at homechef.com email address that was like open to the world.
[00:51:55.240 --> 00:51:56.760] Like anybody could email it.
[00:51:56.760 --> 00:51:57.160] Okay.
[00:51:57.160 --> 00:52:05.320] And I think when I set it up, I was like assuming that what this would be would be some sort of like customer support sort of catch-all that was tech focused.
[00:52:05.320 --> 00:52:13.000] And I had just had it forward to our general like tech team email that would like go to the whole tech team.
[00:52:13.000 --> 00:52:17.720] And occasionally we would like receive these like really weird spammy kind of emails and I go in and block them.
[00:52:17.720 --> 00:52:22.600] And I just, I forgot that I had like set up this weird rule and like how it would get through.
[00:52:22.600 --> 00:52:23.160] Yeah.
[00:52:23.160 --> 00:52:35.800] One day we get this email and it's from somebody who says, I'm a student, I'm working on a project and I would love to be, I want to, I want to like screen scrape your content.
[00:52:35.960 --> 00:52:37.640] I wanted to know if that's okay.
[00:52:37.960 --> 00:52:45.360] And I was like, first off, I thought, like, cynical me, I read this email and I was like, this is spam.
[00:52:45.360 --> 00:52:47.200] Like, this is garbage.
[00:52:47.200 --> 00:52:47.680] Yeah.
[00:52:44.680 --> 00:52:51.600] But a funny thing happened is because I went to the whole tech team in Slack.
[00:52:52.240 --> 00:52:55.840] Some of the people on my team started like commenting about it.
[00:52:55.840 --> 00:52:56.160] Yeah.
[00:52:56.160 --> 00:52:58.160] The person's name was Lila.
[00:52:58.160 --> 00:53:03.520] And so they were like, somebody send some swag, some home chef swag to Lila, whatever, right?
[00:53:03.840 --> 00:53:14.320] So I was like, all right, if the team is talking to this person, I, you know, I can't let, I can't engage my own cynical brain about how this is, like, I just had to assume this is like some bot something, whatever, right?
[00:53:14.320 --> 00:53:14.640] Yeah, yeah.
[00:53:14.800 --> 00:53:17.920] So I wrote back and I said, of course, it's a public website.
[00:53:17.920 --> 00:53:22.240] You have, you have access to screen scrape and do whatever you want to do.
[00:53:22.560 --> 00:53:27.120] I just, you know, we ask that you don't sell any of the content or, you know, whatever.
[00:53:27.120 --> 00:53:32.560] And I said, listen, if you're young and you're interested, you know, and you want some help on something, let me know.
[00:53:32.560 --> 00:53:34.320] I'm happy to answer your questions.
[00:53:34.320 --> 00:53:34.880] Yeah.
[00:53:34.880 --> 00:53:49.920] This started off a saga of like weeks of me conversing with this high school student who was using ChatGPT to like write their responses back to me to try to be, I don't know, hilarious.
[00:53:49.920 --> 00:53:51.120] But it's so great.
[00:53:51.120 --> 00:54:05.840] And, you know, because the team was so excited about it, I felt compelled to just basically copy and paste all of my back and forth with this person into the Slack channel so that they could sort of like read it, follow along.
[00:54:05.840 --> 00:54:06.880] It was huge.
[00:54:06.880 --> 00:54:12.720] The motivation lift on the team of just being able to sort of like be part of that experience.
[00:54:12.720 --> 00:54:20.000] Like we ended up sending her like a bunch of swag and stuff, and I like her teacher contacted me.
[00:54:20.000 --> 00:54:21.040] I talked to her mom.
[00:54:21.040 --> 00:54:22.960] Like it was like a whole thing.
[00:54:23.000 --> 00:54:24.480] Um, so great.
[00:54:24.480 --> 00:54:25.120] Yeah.
[00:54:25.120 --> 00:54:28.080] You can't manufacture those kinds of experiences.
[00:54:28.080 --> 00:54:33.080] Like, the closest you can come is you can try and create a culture that that values those kinds of things.
[00:54:33.400 --> 00:54:35.880] That's right, yeah, you know what I mean?
[00:54:35.880 --> 00:54:47.000] But it's so valuable, like I said, like you know, in that lull between Thanksgiving and Christmas, you know, things kind of fell off, you know, after that.
[00:54:47.000 --> 00:54:50.920] But like, you could just see this person is like, she was doing a bunch of stuff in Python.
[00:54:50.920 --> 00:54:59.960] I don't know Python, so I was responding to her, going, like, hey, if there's some, you know, if you need Python help, I got a data team I can like, you know, send send your way.
[00:55:00.040 --> 00:55:02.920] They were super excited, like, hey, we should tell her to try this.
[00:55:02.920 --> 00:55:04.840] This is exactly, she's doing exactly what we do.
[00:55:04.840 --> 00:55:09.080] And I would tell her, hey, you're doing exactly what our data team does all the time.
[00:55:09.080 --> 00:55:09.960] Nice work.
[00:55:09.960 --> 00:55:10.600] It's interesting.
[00:55:10.600 --> 00:55:13.480] It just went through the whole organization in a way.
[00:55:13.480 --> 00:55:18.840] So that channel I created was like, I forget what I named the channel.
[00:55:18.840 --> 00:55:21.000] It was like Lila Saga or something like that.
[00:55:21.480 --> 00:55:25.160] We got way more people than just the tech team into that channel.
[00:55:25.160 --> 00:55:25.560] Yeah.
[00:55:25.560 --> 00:55:34.280] To the point that like somebody on our supply chain team got a similar sort of email from somebody and asked me, like, what, what did you like?
[00:55:34.280 --> 00:55:38.200] I think they were nervous about like, what, were you worried about proprietary stuff?
[00:55:38.200 --> 00:55:41.000] And I was like, no, not at all.
[00:55:41.960 --> 00:55:43.240] And like, is it good?
[00:55:43.240 --> 00:55:43.880] Should we do this?
[00:55:43.880 --> 00:55:45.800] And I was like, yes, you should absolutely do that.
[00:55:45.800 --> 00:55:47.720] Yeah, just for the motivational reasons.
[00:55:47.720 --> 00:55:48.120] Exactly.
[00:55:48.120 --> 00:55:48.840] It's huge.
[00:55:48.840 --> 00:56:00.280] We've just been talking about motivation and aligning motivation within the constraints of an organization.
[00:56:01.240 --> 00:56:03.720] You just left Home Chef.
[00:56:03.720 --> 00:56:04.520] Why?
[00:56:05.160 --> 00:56:16.560] Knowing what you know about, you know, keeping team members motivated within the constraints of the organization, what caused you to want to leave?
[00:56:18.080 --> 00:56:21.440] What couldn't you do inside of Home Chef that you're looking to do now?
[00:56:21.760 --> 00:56:23.280] That's an interesting way to phrase it.
[00:56:23.920 --> 00:56:25.680] I didn't think of it in those terms.
[00:56:26.560 --> 00:56:33.920] I had been sort of like working my way out of Home Chef for years now.
[00:56:34.240 --> 00:56:38.320] And it just would be like, oh, now's not really a good time to do it.
[00:56:38.320 --> 00:56:45.600] Or like, oh, we just lost a bunch of members of our team and I got, you know, I'm not going to leave the team in a lurch is kind of like how I would always feel.
[00:56:45.600 --> 00:56:55.840] One of the reasons why it happened this year and in the way that it did is because I'd finally gotten the team to a point where it was pretty self-sustainable.
[00:56:55.840 --> 00:56:56.480] Yeah.
[00:56:57.280 --> 00:57:07.440] And there comes a time when there's just, there's only so much not doing anything that I can feel comfortable with.
[00:57:08.240 --> 00:57:17.120] You know, I was a, my job became like, I'm going to be around and available to the people on the team, but, you know, they're pretty self-sufficient.
[00:57:17.120 --> 00:57:18.720] They don't really need me.
[00:57:18.720 --> 00:57:26.000] And, you know, I had several levels of managers and tech leads and, you know, several sub-teams.
[00:57:26.000 --> 00:57:28.320] And again, you're managing 50 people.
[00:57:29.120 --> 00:57:31.680] You know, I wasn't managing all those people directly.
[00:57:31.680 --> 00:57:37.120] I kind of systematized myself out of a job is a little bit how it felt.
[00:57:37.440 --> 00:57:48.720] And again, it comes back to motivation in the sense that, like, there's a version, how to put it, there's a version of, you know, like the person who took my position.
[00:57:49.200 --> 00:58:03.240] This was, this represented a pretty large jump in size of team for that person in terms of like who, what they were managing, a much different relationship for that person between, you know, him and the team and him and the rest of the company.
[00:58:03.560 --> 00:58:09.800] It represented something that was like big and important and a thing that he was super excited and motivated about, right?
[00:58:09.800 --> 00:58:11.880] This represented a challenge to him.
[00:58:11.880 --> 00:58:13.720] This was no longer a challenge for me.
[00:58:13.720 --> 00:58:14.120] Yeah.
[00:58:14.120 --> 00:58:16.200] But, you know, it's not that I was unhappy.
[00:58:16.520 --> 00:58:22.680] I stayed at the company for, like I said, years in some version of this state.
[00:58:23.480 --> 00:58:42.360] In fact, I would say the last year of my time there was mostly transitioning out of my role and transitioning, helping the new person transition into their role, helping all the people on the team deal with the fact that we were changing this, changing leaders and all this stuff.
[00:58:42.360 --> 00:58:49.000] All of that was huge, hugely valuable for me and very rewarding to get to talk to people.
[00:58:49.000 --> 00:58:57.960] And in a weird way, like most people, when they leave a job, they put in their two weeks, or if they're really generous, they give a month and then they're out.
[00:58:57.960 --> 00:59:02.200] They don't often get a chance to know who's taking over for them.
[00:59:02.600 --> 00:59:07.480] They often don't know that they're like whether or not they left the team in a good spot.
[00:59:07.480 --> 00:59:25.560] I know all of that stuff with certainty, which is just a very different and very satisfying way to like leave a company that I really care about a lot and to know that I've left it in good hands and in hands that are like motivated to help, you know, to take it to whatever the next level is.
[00:59:25.560 --> 00:59:34.920] I think that's where what I was trying to figure out how to say is, I think everybody has a certain amount of motivation to do a business from one step to the next.
[00:59:35.480 --> 00:59:48.320] Not everyone has enough motivation to go from that step to whatever's after that, you know, like these growing like orders of magnitude take a certain level of energy and a little bit of dumb idealism, you know what I mean?
[00:59:48.320 --> 00:59:52.720] To like, or optimism or whatever, to just be like, oh, and then we're going to go to the next.
[00:59:53.680 --> 00:59:57.840] I learned this at a very early time in my career.
[00:59:57.840 --> 01:00:06.560] I was a graphic designer and I was working next to this other graphic designer who was a very senior designer.
[01:00:06.800 --> 01:00:14.960] And we were working at this very early dot-com company from way back in the late 90s, early 2000s.
[01:00:14.960 --> 01:00:20.000] That company went through, in the span of like a year, they went through three rebrands.
[01:00:20.000 --> 01:00:23.280] And this designer had to rebrand the company every time.
[01:00:23.280 --> 01:00:27.600] And then when it came to the third one, they came to her and like, all right, it's time to go again.
[01:00:27.600 --> 01:00:29.680] And she was like, I'm out, man.
[01:00:29.680 --> 01:00:31.440] Like, I did it two times.
[01:00:31.840 --> 01:00:38.960] I can't come up with another whole like brand identity for a company that's doing basically the same thing.
[01:00:39.680 --> 01:00:40.640] Like, I'm out.
[01:00:40.640 --> 01:00:42.160] I don't have the energy to do it.
[01:00:42.160 --> 01:00:46.320] And that's a little bit how I feel: is like, all this is great.
[01:00:46.320 --> 01:00:48.240] And the company is doing well.
[01:00:48.800 --> 01:00:49.680] They're going to do great.
[01:00:49.680 --> 01:01:10.880] The guy who's taking over for me is going to do great in a way that like, I just, you know, I've done this a bunch now and I'm ready to go back to something a little bit smaller, a little bit, I want to reclaim some of that early stage home chef feeling that I got to have that I didn't have anymore.
[01:01:10.880 --> 01:01:13.840] Do you feel like you have you because you're exploring now?
[01:01:13.840 --> 01:01:15.120] What are you kind of exploring?
[01:01:15.120 --> 01:01:17.040] Like, what are you looking to do?
[01:01:17.040 --> 01:01:17.840] Do you think?
[01:01:17.840 --> 01:01:20.400] Well, let's be clear for the last couple of two months.
[01:01:20.560 --> 01:01:22.640] My last day was like middle of October.
[01:01:22.880 --> 01:01:25.040] So it's not been like a long time.
[01:01:25.360 --> 01:01:32.200] And so most of what I've been exploring is like house projects that have been on a list and haven't been advertised.
[01:01:33.160 --> 01:01:42.600] It's funny, like if anybody from Home Chef sees this video, they will laugh because this background of having guitars on the wall just didn't, it was a blank wall behind me constantly.
[01:01:42.600 --> 01:01:45.320] So like rearranging my office was like a thing.
[01:01:45.640 --> 01:01:49.320] I'm sort of riding out the rest of the year at the moment.
[01:01:49.320 --> 01:01:51.240] I want to get back to some mentorship.
[01:01:51.240 --> 01:01:55.000] I don't know if that necessarily needs to be like crazy technical.
[01:01:55.000 --> 01:02:00.440] I need to brush up on my own technical skills to be quite frankly with Frank, which I'm actually very excited to do.
[01:02:00.840 --> 01:02:13.400] I kind of feel like I have a lot of experience growing teams from in this one specific circumstance and seeing that grow from nothing to what we grew to.
[01:02:13.720 --> 01:02:24.280] So I have a feeling, I hope that that experience is valuable to other people and I would love to give you know advising people or companies or whatever an opportunity or a shot at that.
[01:02:24.280 --> 01:02:25.960] I don't know what that looks like as a job.
[01:02:26.360 --> 01:02:36.600] I feel like I could do that for a little while and then all of a sudden all of my experience is going to be too far away from reality or whatever to be like to be warranted or something or valuable.
[01:02:36.600 --> 01:02:38.120] But I think there's an opportunity.
[01:02:38.120 --> 01:02:40.680] Six months, maybe a year of doing that.
[01:02:40.680 --> 01:02:56.840] And again, my hope is that just meeting people and talking to them and that one of those people is going to be the next founder that is looking for a co-founder or looking for somebody that I am in a perfect position to sort of like help or join or do.
[01:02:56.840 --> 01:03:01.320] So you're really giving yourself exploration sabbatical.
[01:03:01.480 --> 01:03:02.040] Pretty much.
[01:03:02.000 --> 01:03:12.880] That's, I actually really like that idea of Derek Sivers has this great post on change careers like Tarzan.
[01:03:13.200 --> 01:03:24.400] And the metaphor is: if you want to change careers, don't let go of the old vine until you've got hold of the new vine, which is good advice.
[01:03:24.400 --> 01:03:41.280] But I think the challenge of that is there's also just a different, if you can, this idea of just giving yourself space for sabbaticals is something that John and I have been talking about as well.
[01:03:41.600 --> 01:03:50.160] Like giving ourselves three months or six months or whatever to just take time away and explore.
[01:03:50.160 --> 01:04:14.000] Because I think there's something about that that is, and so for you to give yourself some time to explore and just you can do something like with you know without constraints of having to go to a job every day that I think is harder to do when you're still in you know you're still going to work every day or whatever.
[01:04:14.000 --> 01:04:23.040] So I've had a version of this not nearly as long as I have runway for right now, but at several points in my career.
[01:04:23.200 --> 01:04:30.080] Sometimes they were chosen, like I'm going to take three months off because I'm contracting and nobody needs me right now.
[01:04:30.080 --> 01:04:31.520] So I'm going to go take the next three months.
[01:04:31.520 --> 01:04:33.840] I saved up some money and then back at it.
[01:04:33.840 --> 01:04:40.960] And I knew I with some certainty that I could come back after a couple of months and another contracting gig would be available to me.
[01:04:40.960 --> 01:04:41.440] Yeah.
[01:04:41.440 --> 01:04:53.920] Sometimes they were not so chosen, like I got laid off from a job and, you know, honestly, like John and I both got laid off from the same place and at roughly the same time.
[01:04:53.920 --> 01:05:15.000] And so that was a really formative, honestly, like the beginning, if you will, in a certain way of like looking at it of how I ended up where I'm at right now was that moment getting laid off and realizing that I can make some drastic changes in my financial world.
[01:05:15.480 --> 01:05:20.840] I sold my car and I paid off a bunch of debt and like was like, how kind of lean can I be?
[01:05:21.320 --> 01:05:25.480] And was able to ride that out for a couple of months until I started contracting.
[01:05:26.040 --> 01:05:28.600] And then that again, like that, that whole thing.
[01:05:28.600 --> 01:05:29.720] And I needed that time.
[01:05:29.720 --> 01:05:38.840] I mean, that was the other thing too, is I don't know that like leaving home chef is not like leaving a horrible situation like John and I were leaving way back then.
[01:05:39.320 --> 01:05:49.400] But you know, I needed that time to like let go of the baggage of that experience and not bring that baggage into the next thing, which is the thing that I find the most.
[01:05:49.400 --> 01:05:53.080] Like when you're hiring people, you're not just hiring them for their skill set.
[01:05:53.080 --> 01:06:06.040] You're also hiring them and they're going to bring the like all of the good and bad baggage that comes from their previous job into your day-to-day until they've fully acclimated to your to what it means to work at transistor.
[01:06:06.040 --> 01:06:06.840] You know what I mean?
[01:06:06.840 --> 01:06:07.160] Yeah.
[01:06:07.160 --> 01:06:13.320] That's why like hiring people is such a hard, hard thing is like, and why it changes the company in a weird way.
[01:06:13.320 --> 01:06:16.520] Every single person you add to the team is going to change the team.
[01:06:16.520 --> 01:06:20.440] And, you know, you get to blunt that a little bit as the team gets larger and larger.
[01:06:20.440 --> 01:06:23.320] But, you know, those are the things to be watching out for.
[01:06:23.320 --> 01:06:24.280] Those are the things that I care about.
[01:06:24.280 --> 01:06:26.680] When I'm interviewing somebody, I'm not interviewing them about their skills.
[01:06:26.680 --> 01:06:34.840] I'm interviewing them about like, okay, what things are you going to hold on to so tightly that are so at odds with the things that we care about?
[01:06:34.840 --> 01:06:35.480] Yeah.
[01:06:35.720 --> 01:06:43.160] And that I know I'm going to have to fight with you over and over and over again until you can either assimilate or you've shifted my point of view a little bit your way.
[01:06:43.160 --> 01:06:43.640] Yeah.
[01:06:44.200 --> 01:06:53.600] Is part of your purpose right now to get rid of some of that baggage, or is bag is that just you're going to have that no matter what?
[01:06:53.600 --> 01:06:55.440] I think everyone has it no matter what.
[01:06:55.440 --> 01:06:57.040] I also don't think it's necessarily bad.
[01:06:57.040 --> 01:06:59.600] Like I think, you know, baggage gets a bad rap.
[01:06:59.600 --> 01:07:02.320] It would be natural for me to come into it.
[01:07:02.320 --> 01:07:13.280] Like if I took another job like right now today, another VP of engineering job of some place that was relatively small, my instinct would be, how can I do exactly what I did at HomeChef over again?
[01:07:13.600 --> 01:07:27.120] And to not just to realize or to not realize that the thing that made Home Chef go the way that it did is that I was in the moment responding to the things that I was seeing and making a judgment call based on reality.
[01:07:27.120 --> 01:07:38.320] And sure, like your history and experience and all that stuff comes to play, but if you try and replicate those decisions exactly, you're like ignoring the reality in front of you.
[01:07:38.320 --> 01:07:52.480] And so I think for me, it's just about putting all of this experience into some context and distance so that it's not my knee-jerk, I'm going to go do this immediately, or like, this is my quick answer for everything.
[01:07:52.480 --> 01:08:00.720] In some ways, I think that's the reason why I want to advise people going through this is I get an opportunity to make suggestions, but not be the guy who's actually doing it.
[01:08:00.880 --> 01:08:06.000] I get to watch people like take or leave those suggestions and see how they turn out.
[01:08:06.400 --> 01:08:19.280] I get to challenge a bunch of the things that I think of as big successes or maybe big failures in the course of my career at HomeChef through the course of advising other people and seeing how that goes.
[01:08:19.280 --> 01:08:19.760] Yeah.
[01:08:19.760 --> 01:08:24.080] I mean, you said that one of the things you like doing is being on Zoom calls all day.
[01:08:24.080 --> 01:08:24.880] I do.
[01:08:28.080 --> 01:08:33.480] That is such a peculiar skill set.
[01:08:33.720 --> 01:08:39.160] Like people that like that, I think it's, you got to lean into that if that's one of your strengths.
[01:08:39.160 --> 01:08:41.480] Well, I mean, I don't know if it's a strength.
[01:08:41.480 --> 01:08:45.960] I think it's something that I hear people talk about Zoom fatigue.
[01:08:45.960 --> 01:08:47.240] And I understand that it's a thing.
[01:08:47.800 --> 01:08:56.680] I certainly don't want to put that experience down in any way, but I just don't even, I can't relate to that experience whatsoever.
[01:08:56.680 --> 01:09:08.120] To me, I feel like I have just as rich experience talking with people over screens as I do when I'm sitting in person with them.
[01:09:08.280 --> 01:09:13.960] I don't know if that's like just something about my personality that makes that possible or I don't know what it is.
[01:09:13.960 --> 01:09:28.920] But I find that to have been, I find when we moved to COVID and everybody was remote, I was like, look at how I'm not late to every meeting because I don't have to go and like race across the office to go find whatever other next meeting room.
[01:09:28.920 --> 01:09:34.840] And it's just all these things that like this like low-level anxiety that just went away for me.
[01:09:34.840 --> 01:09:35.320] You like it?
[01:09:35.400 --> 01:09:50.920] And that I know I can flip, I can be, I can be downstairs in my kitchen making coffee and upstairs in my office in two minutes and make it to my meeting and be, and, and the richness of that conversation is not lost.
[01:09:50.920 --> 01:09:59.800] If anyone out there is like interested in talking to you about your next thing or advising or anything like that, what do you want them to get a hold of you?
[01:09:59.800 --> 01:10:01.320] Is there a way they can get a hold of you?
[01:10:01.320 --> 01:10:02.040] Sure.
[01:10:02.040 --> 01:10:08.200] You can email me, dave at juntacreative.com, which we can put that in the show notes or whatever.
[01:10:08.440 --> 01:10:09.720] Put in the show notes, yeah.
[01:10:10.040 --> 01:10:21.840] I think this whole thing is fascinating, just like you quitting this job that you've been at a long time and then exploring the space, you know, and trying to figure out what you want to do next.
[01:10:22.160 --> 01:10:33.360] And basically, it sounds like you're just looking to put yourself in the path of some collisions that might lead to something else, right?
[01:10:33.360 --> 01:10:35.120] Like that's the whole purpose.
[01:10:35.120 --> 01:10:36.720] Yeah, that's exactly right.
[01:10:36.720 --> 01:10:44.640] In some ways, it's not that dissimilar from this thing that you were talking about with founders and startups in the past year of like retiring.
[01:10:44.800 --> 01:10:55.360] I don't, I can't speak to what they're going to go do next or what they're interested in, but I feel fairly similar in, and it's a very similar kind of experience, just at not at the founder level, you know?
[01:10:55.360 --> 01:10:55.760] Yeah.
[01:10:55.840 --> 01:10:57.120] This has been great, man.
[01:10:57.120 --> 01:11:01.280] I got to run for a dentist appointment, but let's do it again soon, man.
[01:11:01.280 --> 01:11:02.080] Anytime.
[01:11:02.080 --> 01:11:02.720] Anytime.
[01:11:02.720 --> 01:11:04.480] I have time, as you know.
[01:11:04.480 --> 01:11:07.760] So I'm around.
[01:11:07.760 --> 01:11:11.280] But listen, if I don't talk to you before the holidays, have a great holiday.
[01:11:11.280 --> 01:11:12.160] Yeah, you too.
[01:11:12.160 --> 01:11:13.920] I hope you enjoyed that conversation.
[01:11:13.920 --> 01:11:18.400] Now it's time for me to thank our supporters on Patreon.
[01:11:18.400 --> 01:11:51.760] Pascal from sharpen.page, rewardful.com, Greg Park, Mitchell Davis from recruitkit.com, dot au, Marcel Folly from wearbold.af, Bill Kondo, who is at M-A-V-R-C-K on all the socials, Ward from memberspace.com, Evandro Sassi, Austin Lovelace, Michael Sitver, Dan Buddha, Colin Gray, and Dave Junta.
[01:11:52.720 --> 01:11:53.680] See everybody.
[01:11:53.680 --> 01:11:55.920] Thanks for listening.
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